Hey @user_90ac34, thank you for reaching out to Xfinity Support on our Forums about the app. There is currently a known issue and our fix teams are working hard to get every thing fully resolved. There are some signals we can send that have been working to get the channels back. Can you send us a direct message so I can help?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinityNicolas
Official Employee
•
1.1K Messages
2 years ago
Hey @user_90ac34, thank you for reaching out to Xfinity Support on our Forums about the app. There is currently a known issue and our fix teams are working hard to get every thing fully resolved. There are some signals we can send that have been working to get the channels back. Can you send us a direct message so I can help?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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