U

Visitor

 • 

1 Message

Friday, November 25th, 2022 11:53 PM

Closed

No live TV channels on stream

No live tv...... help!

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

1.1K Messages

2 years ago

Hey @user_90ac34, thank you for reaching out to Xfinity Support on our Forums about the app. There is currently a known issue and our fix teams are working hard to get every thing fully resolved. There are some signals we can send that have been working to get the channels back. Can you send us a direct message so I can help? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

forum icon

New to the Community?

Start Here