Newsmax Channel Constantly Freezing

Yes, I am in the exact same situation with Newsmax as everyone that is writing in.  It is absolutely disgusting as Newsmax is the only freezing for me when streaming on Xfinity.  Newsmax does not freeze when I am watching our main TV that receives through an Xfinity Wireless TV Box receiver.  Newsmax is the primary station I watch, now cannot watch on any of our remote televisions connected via Roku.  Xfinity's service in my opinion is declining, with their pricing going up.  Another example of poor Xfinity service is this past week and a half, they were sending me out a replacement wireless TV Box for our main TV, after one month trying to convince them that it was acting up.  The first UPS shipment that was to have the replacement wireless receiver arrived.  Opened it up, and inside were two (2) different type of Remote Controls only, no wireless receiver.  Back on the phone again with an agent that repeated the same script they are trained to use.  Rest assured, I understand what you need, and will get the correct wireless receiver out to you.  The next UPS shipment arrived 2 days later.  Opened it, and inside was a Wired Receiver that I cannot use, as no coaxial cable to the main TV.  Back on the phone again with another agent.  Heard the same script from her.  Explained to her that it my next statement from them is going to be so [Edited: "Language"] up.  Fortunately the correct Wireless Receiver did arrive in the third Xfinity shipment.  It would be interesting to know the amount of money that Xfinity squandered between UPS charges, and manhours trying to send me a simple wireless receiver.  No wonder our monthly bills are so HIGH!

@user_fas4d8 thank you for the follow up, with the freezing issues still occuring I'd like to continuing investigating and had a few questions when you have time to answer: 

- Have your cleared the cache/history on your Roku stick?  I did find these steps outline on the Roku site: To clear your Roku's cache and history for better performance, use the secret remote code (Home x5, Up, Rewind x2, Fast Forward x2) for a quick cache clear and restart, or go to Settings > System > System Restart for a standard restart that also clears temporary data. For individual apps, you'll need to clear their specific cache in Settings, or for search history, use the search function's 'Clear all' option. 

- When the programs freeze is it during live broadcasting or a DVR recording?

- Do you receive any error messages or codes when the freezing occurs?

- The Roku needs an internet connection to play the programming, have you noticed any home network issues for your internet? 

Roku Stick system restart was done a day or two ago, no help.  I just did the Roku system restart again and it still froze with no message. 

Internet connection is fine, no network issues with other devices connected wirelessly including laptop and phone. 

Issue is with LIVE broadcast of Newsmax not DVR 

I had uninstalled xfinity stream app and then reinstalled it and logged back in, issue not resolved.

I don't see a clear all for search in general or for xfinity app either.

@user_fas4d8 thank you for the additional information, it's helpful to know it's on the live TV and not a recording. The clear history steps would be for the Roku setting, not the Xfinity Stream App settings. So you can try the steps outlined above using the quick remote code steps or inside the Roku settings. 

I did a roku stick system restart before and it did not help.  I've done it again now and it did not help

I have uninstalled and resintalled the xfinity app and logged back in and that did not help either.

Other devices on home network have no issues including lap tops and cell phones.

I looked on search and see no option to clear all on the xfinity app, but uninstalling and reinstalling the app should have already cleared whatever was there. 

I am watching Newsmax2 via the Roku channel on my Roku stick.  It's operating fine. 

okay, so I now did that secret reset and that did not solve the problem either

If you would have read my complaint completely, you would have seen everything you have suggested and more has been performed multiple times, with no improvement on the Newsmax channel through XFinity Stream. You have to look back to the 02/2025 issue, which was the exact same issue that was happening, to see what the Technicians did to resolve the problem back then.  It’s not Newsmax causing the problem it’s something internally with Xfinity.

We can take a look at the account @user_fas4d8, and see what was done to fix the issue last time this happened. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
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@user_fas4d8​ are you getting anywhere?  They are working on my system and it's still happening.

They are insisting a tech come out.  Same thing happened in 02/2025 for same issue with Newsmax.  Tech came out and said there was nothing he could do with specific channels.  Complete waste of more time and when I got my next invoice there was a $100 charge for the visit.  Wasted more time with Comcast to get that charge removed.  Completely absurd.  So, it looks like the same process is happening all over again bc they said a tech has to come out to diagnose the issue.  One channel freezing out of a 200+ channel lineup and they have to se if the problem is on my end.  

they charged you???  They better not charge me.  I need to find out if they will.  

Insist on it through a direct message, chat so you have it in writing.  Do not take them at their spoken word.  I know they told me I will not be charged, but I can guarantee I will see it on the next incoice after the tech visit.

And it was stated in the direct chat that I will not be charged.

@user_fas4d8​ I asked about getting charged.  This is the reply: That would be up to the tech to decide. Given it's a channel issue it shouldn't be charged as I can't think of anything you would be able to do to cause the issue. We only charge for a visit if the cause isn't related to our equipment or services.  

@user_825nzj

We apologize for any inconvenience you're having, have you tried clearing the caches and cookies on your device or even uninstalling and reinstalling the Xfinity streaming app while also rebooting your modem?

OMG, are you not listening to anyone here?! Yes, I along with pretty much everyone here has done that many times with absolutely NO CHANGE! This is NOT a user end issue as should be plainly obvious by now, days ago in fact. This is the same thing that happened back in February and it was not a user end issue then and it is not now. The compatibility issue was ultimately resolved by Xfinity, NOT by any customer or by sending out techs to customers’ homes. 

@user_825nzj

I understand your concern and everyone's situation is different, so I always like to clarify with each person I'm speaking to.

  I'll be happy to take a deeper look at your account and send some refresh signals to you account to see if we can resolve this for you.

 Go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityOrlandoM​ YES!  have done ALL of it.  The ONLY thing the advanced tech had to offer me was a service visit on Monday to check my lines.  How can it be the LINE when ALL other channels I checked are streaming JUST fine on xfinity streaming.  This is some issue between YOUR streaming app and the Newsmax feed.  Did you all do a system update?  There's some conflict between Newsmax and YOUR app.  It's NOT us, or our equipment when EVERYTHING else is WORKING.  This is a repeat of what happened almost a year ago.  And magically, Newmax started working again without a service tech coming to my home or my doing any of the supposed "fixes" you suggested.  

@XfinityOrlandoM​ I've already done that with tech and advanced tech...NO success. 

@user_fas4d8​ Very well written and to the point!  I know myself that our contract discount with Xfinity expires 2/1/2026.  Trust me, I will be extensively shopping around in January.  It is time for Xfinity customers to stop taking whatever Xfinity wants to do price wise.

@XfinityChristy​ A technician will not resolve the problem because they couldn’t resolve the same issue back in 02/2925.  We are going around in circles and by the tome a technician comes it will be DAY 16 and Newsmax will not have been resolved to working order by that day also and after the technician leaves.  I CAN guarantee you that. 

Today, Sunday, I do have some "improvement".  I can now stream newsmax on the app on my phone and laptop without interruption.  Previously they were also hanging up/freezing and then quickly reconnecting.  Now it's only with the Roku stick and xfinity app experiencing issues with Newsmax (ONLY).  Newsmax freezes/hangs up and then after 3-7 min it starts up again if I leave the tv and channel on.  I did get a msg on the screen from roku saying that the channel was experiencing buffering and to check network connection.  I backed out of the app and did a network connection test within the roku and it told me. 1. Excellent signal strength  2.  Download speeds good at 88 mbps, 100mbps.  And when it froze I checked and it was 96 mbps.  All rated as good download speeds.  So... it seems it's a conflict between Xfinity App and Roku and the Newsmax signal....I'm supposed to get a call back from a tech I talked to yesterday.  All my other devices on the wireless network are working fine.  Newsmax is working fine viewed via my cable box.  I will share this information with him.  

We appreciate the update. We will still check back in with you after the appointment to see if this has been fully resolved for you. 

Understood, and we will circle back after the appointment to check in. 

@user_leeik2​ I had to finally setup an appointment with a tech to the house bc I was not getting anywhere with the Direct Messaging route.  Like I said in previous comments, the tech will do nothing.  Same process last year when it happened.  Tech came out and said he can do nothing when it is concerning the channel.  All systems were working fine.  Complete wast of time.  It DID wind up to be an problem with Comcast and Newsmax and the problem was on Comcast's end, not Newsmax.  I can't for the life of me figure out Comcast won't look back to the Feb. 2025 incident to see what they did to fix the problem.

@user_825nzj   Please direct message us your first and last name along with your full service address so that we can further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.