Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity Stream App. On 12/22/25 the Newsmax Channel started freezing for no reason. It occurs on both devices. There is no such issue like this on other channels in my package. I have been using these devices for over three years now and have never had an issue like this with a particular channel.

I have wasted so much time in trying to resolve this issue. Unplugging my modem and restarting along with the router. Restarting the devices over and over again to no avail. Deleteing the XFinity stream all and reinstalling numerous times. The same thing happened in February of 2025. It took over two weeks to resolve that problem.

I also have an Apple TV device and watching Newsmax through the XF Streaming App results in buffering. Watching Newsmax through the XFinity Stream app on my Apple IPhone results in minor buffering but no freezing. Watching Newsmax thru the XF Stream app on my desktop there are no problems. I have called Newsmax directly and was informed that they were not experiencing any issues with their streaming broadcast.

This is a very frustrating issue and Newsmax is one of the channels that we spend much time watching. I have been a Comcast customer for over 41 years, and a so called "Diamond" customer.

This seems to be a problem between XFinity and Roku and the engineers have to figure it out. If XFinity is really serious about not losing a customer such as myself, this problem better be investigated and resolved quickly. I am at my wits end.

Anybody else experiencing these issues?

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user_825nzj

2 Messages

1 day ago

Yes, the same thing is happening to me and started at about the same time. Noting I’ve done either has resolved the issue. As you’ve stated, it’s happened before and it’s always just the NewsMax channel on Xfinity with no other channels being affected.

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dmtrashman

Regular Visitor

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4 Messages

Yes, I am in the exact same situation with Newsmax as everyone that is writing in. It is absolutely disgusting as Newsmax is the only freezing for me when streaming on Xfinity. Newsmax does not freeze when I am watching our main TV that receives through an Xfinity Wireless TV Box receiver. Newsmax is the primary station I watch, now cannot watch on any of our remote televisions connected via Roku. Xfinity's service in my opinion is declining, with their pricing going up. Another example of poor Xfinity service is this past week and a half, they were sending me out a replacement wireless TV Box for our main TV, after one month trying to convince them that it was acting up. The first UPS shipment that was to have the replacement wireless receiver arrived. Opened it up, and inside were two (2) different type of Remote Controls only, no wireless receiver. Back on the phone again with an agent that repeated the same script they are trained to use. Rest assured, I understand what you need, and will get the correct wireless receiver out to you. The next UPS shipment arrived 2 days later. Opened it, and inside was a Wired Receiver that I cannot use, as no coaxial cable to the main TV. Back on the phone again with another agent. Heard the same script from her. Explained to her that it my next statement from them is going to be so [Edited: "Language"] up. Fortunately the correct Wireless Receiver did arrive in the third Xfinity shipment. It would be interesting to know the amount of money that Xfinity squandered between UPS charges, and manhours trying to send me a simple wireless receiver. No wonder our monthly bills are so HIGH!

(edited)

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9 hours ago

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user_leeik2

15 Messages

10 hours ago

yes. It continues to freeze for me when I'm using my Roku stick and xfinity streaming. I've removed and re loaded the xfinity app. I've refreshed my roku stick install. It's only happening with Newsmax. Fox News is fine. This happened maybe a year ago or so? It went on for a week with Newsmax and Xfinity blaming each other. It was finally resolved, and I believe the issue was on Xfinity's side with the streaming app. This is ridiculous.

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XfinityJustinC

Official Employee

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1.9K Messages

@user_fas4d8 thank you for the follow up, with the freezing issues still occuring I'd like to continuing investigating and had a few questions when you have time to answer:

- Have your cleared the cache/history on your Roku stick? I did find these steps outline on the Roku site: To clear your Roku's cache and history for better performance, use the secret remote code (Home x5, Up, Rewind x2, Fast Forward x2) for a quick cache clear and restart, or go to Settings > System > System Restart for a standard restart that also clears temporary data. For individual apps, you'll need to clear their specific cache in Settings, or for search history, use the search function's 'Clear all' option.

- When the programs freeze is it during live broadcasting or a DVR recording?

- Do you receive any error messages or codes when the freezing occurs?

- The Roku needs an internet connection to play the programming, have you noticed any home network issues for your internet?

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10 hours ago

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user_leeik2

15 Messages

Roku Stick system restart was done a day or two ago, no help. I just did the Roku system restart again and it still froze with no message.

Internet connection is fine, no network issues with other devices connected wirelessly including laptop and phone.

Issue is with LIVE broadcast of Newsmax not DVR

I had uninstalled xfinity stream app and then reinstalled it and logged back in, issue not resolved.

I don't see a clear all for search in general or for xfinity app either.

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8 hours ago

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XfinityJustinC

Official Employee

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1.9K Messages

@user_fas4d8 thank you for the additional information, it's helpful to know it's on the live TV and not a recording. The clear history steps would be for the Roku setting, not the Xfinity Stream App settings. So you can try the steps outlined above using the quick remote code steps or inside the Roku settings.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

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user_leeik2

15 Messages

I did a roku stick system restart before and it did not help. I've done it again now and it did not help

I have uninstalled and resintalled the xfinity app and logged back in and that did not help either.

Other devices on home network have no issues including lap tops and cell phones.

I looked on search and see no option to clear all on the xfinity app, but uninstalling and reinstalling the app should have already cleared whatever was there.

I am watching Newsmax2 via the Roku channel on my Roku stick. It's operating fine.

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7 hours ago

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user_leeik2

15 Messages

okay, so I now did that secret reset and that did not solve the problem either

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7 hours ago

0

XfinityJeff

Official Employee

•

501 Messages

7 hours ago

Greetings @user_fas4d8, and thanks for posting to the Xfinity forums with the issue you are having with Newsmax. I am sorry to hear that you are having this issue, especially on a channel you watch a lot, I know how frustrating that can be, but you have reached the right group that can take a look at this for you. Like my colleague mentioned below, have you cleared the cache/history on your Roku stick? I did find these steps outline on the Roku site: To clear your Roku's cache and history for better performance, use the secret remote code (Home x5, Up, Rewind x2, Fast Forward x2) for a quick cache clear and restart, or go to Settings > System > System Restart for a standard restart that also clears temporary data. For individual apps, you'll need to clear their specific cache in Settings, or for search history, use the search function's 'Clear all' option.

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Xfinity Stream Website

user_fas4d8

Newsmax Channel Constantly Freezing

user_825nzj

dmtrashman

user_leeik2

XfinityJustinC

user_leeik2

XfinityJustinC

user_leeik2

user_leeik2

XfinityJeff

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