Visitor
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13 Messages
New app is HORRIBLE
I want the old app back. The new one is horrendous. It is not user-friendly. It is confusing. And I don’t want to use it. One of the reasons I kept Xfinity as long as I did was because of this streaming app and how amazing it was. And now you just broke it. You could no longer see scheduled recordings. It’s hard and confusing to find your existing recordings, and there is no deleted section. Then you also removed the live TV section. You now click on guide and it is so big that you can only see one time at a time. I can’t filter it out and type in a channel that I’m looking for, like the name of the channel, and then it pops up. Favorites are missing. You only have a lead time of seven days if I want to tape something. Normally I would type in the channel I’m looking for, click on it. It would go to that channel, then I would go to date and time, and I could scroll through at least two weeks and pick that date and time. It was extremely easy to set up recordings, find out what’s being scheduled, and what has been recorded. It is no longer that way. It is so difficult to use that I can’t even use it. Are you going to fix this? You need to bring back the old interface. It was perfect. There was no reason to update it and take away all of the functions that made it a good app
lstein1265
Visitor
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2 Messages
2 days ago
Agree….hate the new user interface, nothing wrong with the old one!
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user_s5905
Visitor
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4 Messages
2 days ago
I agree this is garbage
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user_dmxbhe
Visitor
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2 Messages
2 days ago
The new app!! What [Edited: "Language"]! No info on date u can’t delete in a pack. And if u do delete u can’t get it back. What in the world were yall thinking. [Edited: "Profanity"] And a whole other stuff u don’t have anymore!!!!!!
(edited)
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XfinitySeth
Official Employee
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1.8K Messages
2 hours ago
We appreciate you bringing your feedback regarding the Xfinity Stream app update to us in our community user_19d778. I know how crucial it is for these platform to function in a way you can count on, and rest assured our teams are aware of the feedback regarding missing features. While we do not have a set date for these features returning, the option to filter the Live TV guide by Favorite Channels is still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution. Please let us know if you have additional questions.
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user_jzyl4d
Visitor
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1 Message
2 hours ago
Who ever designed this new app needs to be fired. What a joke. There was nothing wrong with the old app. Now you can’t see what’s going to be recorded , can’t delete watched recordings, on and on and on.
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user_r6s47a
Visitor
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1 Message
35 minutes ago
After being a loyal XFINITY customer for more years than I can even remember, I’m afraid it’s time that I’m gonna have to switch to something different! I am so disappointed in the new format of the streaming app! It is not user-friendly and it’s cumbersome and inefficient. All my favorite channels are gone! I have to scroll through list after list after list to try to find something that I want to watch what’s more I have to scroll through list after list after list of sporting events. I hate sports! While, I know that many people love sports. We don’t all love sports, I’m not interested in watching sports, yet they are the first things listed, and there’s so many of them that it takes forever to get through them all. I use Xfinity on my iPad frequently since I travel a lot. The Library and recording functions are so messed up. Nothing is the same anymore! Nothing is enjoyable with the new format. I’m sorry to say, but I really hate everything about it. With so many other streaming services out there to choose from, I’m going to be shopping for your replacement.
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