Visitor
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1 Message
New app is horrible
It is unusable. Fast forward is 10 seconds instead of 30. No smart resume. Can’t figure out how to delete a show. Don’t know what the xfinity is thinking but it truly sucks. Maybe it’s just time to cancel this over priced service.
XfinityJeniece
Official Employee
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4.6K Messages
7 hours ago
Hey there, @user_5m5eu5, thanks for reaching out through Xfinity Forums regarding your feedback on the app. We appreciate you providing these details, as we always want to improve the customer experience. I can take a look at your billing details to ensure you are getting the best billing rate. We definitely do not want to lose you as a customer. Please send us a direct message with your full name and your full address.
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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user_6ry072
Visitor
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1 Message
7 hours ago
I relate to what you are saying. I can delete an individual episode of a show that I have in Recordings, but it sometimes takes two times before it actually deletes the recording. And, in the old version, I used to be able to delete mutiple episodes with one operation. For example if I had two episodes of The Beat or The Lucy Show and wanted to delete both of them, I could do that at the series level. Now, I have to open each episode and delete it iindividually.
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