U

Visitor

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3 Messages

Friday, May 7th, 2021 10:16 PM

Closed

Network channels dissapeared

The Xfinity app for Roku has worked well for a year now but suddenly network channels aren't showing up

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Official Employee

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3.3K Messages

4 years ago

Hey there, @user_82851c, thanks for reaching out through our Xfinity Forums platform regarding troubleshooting! We would be happy to assist you with troubleshooting your Roku. Have you tried any troubleshooting steps to resolve the issue such as shutting down the app and relaunching it or uninstalling the app and reinstalling it?

Visitor

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3 Messages

I have powered off and on. We have 3 ROKUs in house and all are affected so makes me think it's some larger.

Didn't reinstall for same reason.

Thanks 

Visitor

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3 Messages

4 years ago

Reset Roku and was forced to do reinstall. Performed all steps and installed Xfinity beta app but still no live networks.

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