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user_82851c
1st Topic
1st Reply

Visitor

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3 Messages

Fri, May 7, 2021 10:16 PM

Network channels dissapeared

The Xfinity app for Roku has worked well for a year now but suddenly network channels aren't showing up

Question

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Updated 

1 m ago

29

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Responses

ComcastJen

Official Employee

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193 Messages

1 m ago

Hey there, @user_82851c, thanks for reaching out through our Xfinity Forums platform regarding troubleshooting! We would be happy to assist you with troubleshooting your Roku. Have you tried any troubleshooting steps to resolve the issue such as shutting down the app and relaunching it or uninstalling the app and reinstalling it?

I am an Official Comcast Employee.
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user_82851c

Visitor

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3 Messages

I have powered off and on. We have 3 ROKUs in house and all are affected so makes me think it's some larger.

Didn't reinstall for same reason.

Thanks 

Like

1 m ago

0

user_82851c

Visitor

 • 

3 Messages

1 m ago

Reset Roku and was forced to do reinstall. Performed all steps and installed Xfinity beta app but still no live networks.

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ComcastLizzy

Official Employee

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118 Messages

@user_82851c Thank you for trying the reinstall. I apologize that the Xfinity Stream app is giving your trouble on your Roku. I use my Stream app throughout the day, so can Imagine how disappointing this must be. You are in good hands, though, and our experts will work with you to resolve this. To get started, please send me a private message with your first and last name.

 

To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

 

Hope to chat with you soon!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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1 m ago

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