Netflix payment issues

Netflix keeps asking for payment when I go through Xfinity cable 

I have been to Xfinity Store ,  chatted online but nothing seems to work but it is supposed to be paid through our Xfinity account

Let's take a closer look in order to confirm and discuss how you're paying for and accessing Netflix, @goosebumps. Could you please send our team a direct message to continue?

How to send us a direct message:  

1. Click "Sign In" if necessary.  
2. Click the "Direct Messaging" icon.  
3. Click the "Start new conversation" (pencil and paper) icon.  
4. In the "To:" line, type "Xfinity Support".  
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line.  
7. Type your message in the text area near the bottom of the window.  
8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!