Netflix not working right

Netflix keeps asking for payment when I go through Xfinity cable

I have been to Xfinity Store , chatted online but nothing seems to work but it is supposed to be paid through our Xfinity account

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Netflix payment issues

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XfinityChristy

Official Employee

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3.3K Messages

1 month ago

goosebumps Hello, and thank you for reaching out through our Xfinity Community Forums. I'm sorry you're running into trouble with Netflix, especially after already visiting a store and chatting with support.

I'd be happy to help look into this with you. To better understand what's happening, could you tell me:

When did Netflix start asking for payment?
Were you previously able to access Netflix through your Xfinity subscription without any issues?
What happens when you open the Netflix app on your TV Box? Do you receive an error message or does it simply prompt you to subscribe?
Have you tried signing out of Netflix and signing back in?
Have you rebooted your TV Box and gateway since the issue started?
Have any changes recently been made to your Xfinity account?

The more details you can share about what you've already tried, the better I can help narrow down what's causing the issue. 😊💙

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goosebumps

Frequent Visitor

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31 Messages

It started last week. This morning I was on a chat with a tech, but its still asking for payment even though I was told it was renewed through Xfinity

1 month ago

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goosebumps

Frequent Visitor

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31 Messages

Started asking for payment last Wednesday.
Yes
It prompts me to sign in or join as of this morning

yes signed out of netflix several times

No i haven't rebooted the tv box

For the third time this morning a tech renewed it

1 month ago

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Xfinity Stream Website

goosebumps

Netflix not working right

XfinityChristy

goosebumps

goosebumps

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