Skip to main content
user_j29wy4's profile
user_j29wy4
1st Topic

Visitor

 • 

1 Message

Tuesday, September 1st, 2026 11:24 PM

netflix added to streaming $219

Went to StreamStore to upgrade my peacock to premium plus I noticed my estimated bill jumped by over $200!  Scrolling through the selection I see it added a Netflix subscription for $219!  I removed it but it keeps returning when i return to the StreamStore.  It took me well over an hour and multiple attempts in multiple browsers to manage to upgrade peacock. An incredibly frustrating experience using your website.   Slow, unresponsive at times and well, just wrong as the netflix example shows.  I'm reporting this in hopes you can get this to the right people to fix.

Question

 • 

Updated 

2 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityJeniece

Official Employee

 • 

4.3K Messages

2 hours ago

Hey there, @user_j29wy4, thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to help with going over the details to ensure you are being billed correctly. Can you please send us a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

0

forum icon

New to the Community?

Start Here