Need Account Entitlement Reset for Peacock Error PPG_0017

Hello,

I am currently trying to activate my Xfinity-provided Peacock Premium reward, but I am completely blocked by error code PPG_0017 and stuck in an activation loop.

I moved about 3 years ago and transferred/re-opened my Xfinity service. It appears my Peacock identity is still linked to my old, inactive account profile on your backend database, creating a conflict.

Could a specialist please open a backend engineering ticket to perform an Account Entitlement Reset? I need my Peacock profile completely unlinked from any previous account profiles or addresses so I can link it cleanly to my current, active account.

Thank you!

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XfinityJorge

Official Employee

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3.4K Messages

58 minutes ago

user_138rng Hi there! Thank you so much for using our Forums and for taking the time to reach out. We are here happy to work with you if you need help with Peacock. We are here to assist and look into this to make sure we get this corrected. Please send us a DM with your complete name and service address to get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_138rng

Need Account Entitlement Reset for Peacock Error PPG_0017

XfinityJorge

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