My Stream Beta are presenting Error: TVAPP-00500 and no longer channels available.

Thank you for reaching out I would like to assist you with some troubleshooting. What troubleshooting have you tried if any? 

I have also lost live tv....error 00500

go to settings and log out... you will get a new activation code that should fix the issue. 

No, it doesn’t. The rest of this comment is to create enough characters for the reply to be accepted. Thanks for reading.

Hi, @user_3a9b3d

Please make your own post if you need help and we'd be happy to assist you!

You mean happy to make you jump through a bunch of hoops and get you no where, then promise to call back another time. Everyone has you guys’ number.

Oh, no! @user_d9314a. I am sorry to learn about this experience with our XFINITY Stream Beta app experiencing technical difficulties. I love streaming on my Samsung TV as well so I understand the inconveniencet that this has caused you. Thank you so much for your patience with us. The "beta" version of our Stream app doesn't include the full set of features and functionality that comes with the Xfinity Stream app on mobile devices or the web portal. The great thing is that future releases of the app will include additional features and functionality, as well as improved stability and optimization. In the meantime, when using the "beta" app, you won't be charged an "additional outlet" service charge. As a reminder, while we work on getting the Stream app changed out of the beta version, pricing may change in the future. Make sense?

Sorry but doesn’t make sense, when I went to Xfinity store, the girls said I can use the TV and my TV combo directly in my TV, I decided to buy the TV package also for my Son. Now I am paying for the channels I am not able anymore to watch!!! Again, I was using as expected for more than 3 weeks, and was very nice, why suddenly just stopped?? I need to go back to the store and cancel my TV monthly payment… just internet is what I am using!! Is it this?

We will want to do some troubleshooting to see if we can find the reason that the app is not working on your TV anymore. If you are wanting to cancel your TV services, we are also able to do that over this platform. Let's get your account pulled up and see about getting this resolved.

Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

• Click "Sign In" if necessary 
• Click the direct message icon
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message 

@user_e04866 Hey there and other users having the same issue! There is a known issue with 2022 Samsung TVs and the Stream app. We're working to resolve this issue ASAP, but right now the estimated time of resolution is two weeks. 

@user_e04866​ Well, I finally got mine fixed. Should be a better way. I did a factory reset on my TV. Had to setup again like it was brand new. Establish my internet connection, and then reinstall the Xfinity Stream APP

@user_e04866 Thank you for sharing those steps to do until the resolution we are working on is completed. 

@user_e04866​ Didn’t work for my Roku. 

@user_4cadc1

We are aware of this issue happening on 2022 Samsung model TVs. If this TV set is a 2022 model, we anticipate to have this resolved within the next 2 weeks. This is just a time estimate. I am sorry for the inconvenience that this has caused. 

@user_4cadc1​ Lots of us having this issue and Comcast doing nothing. Such gimmicks with this company.

Hello @user_b1735b! Thanks so much for taking a moment out of your day to leave a post on our community forum. We are aware of this concern which is affecting multiple customers. Our engineers are working towards a resolution and we appreciate your patience. In the meantime remember you can watch your Xfinity Stream App on any mobile device, computer, laptop, or Ipads/tablet device. As soon as we have a resolution we will be sharing it with this thread.

Hello @user_b1b9bb, thank you for reaching out to us on our community forums. At this time, our engineers are working to resolve this issue.

Currently, the temporary solution is viewing the stream application through other devices such as compatible Roku boxes, cellphones, tablets, computers, etc. 

My Roku is doing the same damn thing.

@user_2067b7​ Ours too!  Started last night and still ongoing.

@user_fa8cba​ HA! I had a tech in my house and even he didn't know. Waste of time! Why haven't they made customers aware in advance of this issue?????

This is certainly not the experience that we want you to have with your services and when reaching out for assistance @user_b90435.

We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

To send a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window. Press Enter to send it

Hi @user_40ac9d the above thread is in regards to the Samsung TVs. The Stream App of ours can only be downloaded and watched in LG and Samsung models only at this time but that can change. Right now ONN TV's are not listed. Are you trying to stream the app on a third party device that connects to your ONN TV?

Hello, @user_886357.

Are you getting the same error message "TVAPP-00500" or a different one? I do see some updates were pushed yesterday, have you seen any improvements on your devices when attempting to stream?  

@user_3d71d0​ Fix: Go to settings and log out, you will then be able to get another code to reactivate the streaming app. ***xfinity employee

@user_3d71d0​ Fix: Go to settings and log out, you will then be able to get another code to reactivate the streaming app. ***xfinity employee

@user_3d71d0

Thank you for reaching out to us today on the Community Forum. I am sorry to read that you are experiencing issues with the Xfinity Stream Beta app on your Samsung TV's.

Samsung devices can’t stream live and On Demand content until Xfinity Internet and TV services have been installed and activated.

Have you followed the activation instructions listed here - Activate the Xfinity Stream Beta App on LG and Samsung Smart TVs - Xfinity Support

@user_986a79​ doesn’t work. Try again.