Missing Channels

Hello @user_3479ba! We're working on getting this resolved. In the meantime, troubleshooting may help. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

• Click "Sign In" if necessary

 

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 

• Click the "New message" (pencil and paper) icon

 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list