Hello @user_b9uesq and thanks for reaching out on our Xfinity Community forums!
If you're having issues opening the Xfinity Streaming app, some additional details would be helpful in assisting you with getting this sorted.
What device are you trying to open the app on? (Make / Model / Operating System and Version?) Have you attempted to open it on any other device?
Are you getting an error message of any kind? (A message like TVAPP-00101 or just seeing a black screen/loading wheel?)
Some things that can help: - Check for pending system or firmware updates on your device. Ensure you are connected to your home Wi-Fi. - Close the app, then clear the app's cache and data in your device's settings before reopening. - If you're using a web browser, Clear your browser's cookies and site data for Xfinity.com, or try opening the stream in an incognito window.
Any additional non-personal info you can provide to give us an idea of what you're seeing will be helpful! Please let us know.
user_b9uesq
Visitor
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3 Messages
21 days ago
The xfinity steam app won't open. Is this something I have to pay for? I wanted to get the Minions rental for $1.
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XfinityCliff
Official Employee
•
446 Messages
21 days ago
Hello @user_b9uesq and thanks for reaching out on our Xfinity Community forums!
If you're having issues opening the Xfinity Streaming app, some additional details would be helpful in assisting you with getting this sorted.
What device are you trying to open the app on? (Make / Model / Operating System and Version?)
Have you attempted to open it on any other device?
Are you getting an error message of any kind? (A message like TVAPP-00101 or just seeing a black screen/loading wheel?)
Some things that can help:
- Check for pending system or firmware updates on your device. Ensure you are connected to your home Wi-Fi.
- Close the app, then clear the app's cache and data in your device's settings before reopening.
- If you're using a web browser, Clear your browser's cookies and site data for Xfinity.com, or try opening the stream in an incognito window.
Any additional non-personal info you can provide to give us an idea of what you're seeing will be helpful! Please let us know.
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