Mini Guide no Longer Working

I am also missing the mini guide on my Amazon Firestick Xfinity app. I unplugged and plugged back in the Firestick however the mini-guide stll does not work. 

watts42

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

The mini guide feature stopped working on all 5 of our Fire TV Sticks in the last few weeks.  We have Version 8.11.0.2199 of the stream app running on First Generation FIrestick 4Ks running FireOS 6.7.1.1 (NS6711/5886) that have worked fine for years.

The fact that xfinity has not responded to this issue for months is completely unacceptable!  You are pushing me to abandon your service after THREE DECADES and going to AT&T Fiber and YouTube TV for my basic service at a greatly reduced price.

When can we expect a resolution to this issue, or should I just change my service now?

@user_qw258d

We sent you a message asking you to send us a direct message so we can look deeper into your account to see if we can get this resolved for you

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Hello user_1if94t, and thanks for reaching out about the Mini guide issue on your Firesticks when using our Xfinity stream app. Are you still experiencing the issue at this time, and are the firesticks up to date with the latest version of our app?

We also still cannot access the mini guide on all of our fire sticks. 

Hey @user_xe13i6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream App on Amazon Fire devices. I would be more than happy to offer my assistance looking into this further for you.

I am not showing any known issues regarding the mini-guide. Has the app recently updated that may have changes some features perhaps? Are you also experiencing any other issues or notice any other changes that may have taken place? 

Hello, @user_7b9ef0. Thank you for making us aware you're also experiencing issues with the mini guide not working on the Fire Stick via Forums. Do you by any chance have the latest version of the app installed on the Fire Stick? Have you tried updating the software on the Fire Stick itself?

This issue just started happening to us after working fine for 2+ years.  It appears that this is only the case with HD and UHD screens, as our 720p screens don't have this problem.  I have all first gen FireTV Stick 4k units that have been working fine up until a couple of weeks ago on our 1080p and UHD sets.  I've uninstalled and reinstalled the app, restarted the Firestick, cleared app cache and data for the Stream app on the Firestick manage apps screen, all to no avail. 

This is clearly an issue with the Stream app and needs to be fixed!   This, coupled with my recent experience with having to replace the one Xfinity DVR box in my house twice in the last month and the incredibly poor service experience I had trying to resolve it with four different people - NONE of whom were in the right group or had the right expertise - is pushing me towards AT&T Fiber and YouTubeTV for my non-premium service streaming needs.

What will it take to get this issue resolved with the Stream app????

Thanks for all the steps you tried to fix the mini guide, @user_qw258d. I am not seeing this as a known issue or finding any information that we are removing the mini guide. I will need to troubleshoot this further by accessing your account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message