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Ag_145
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8 Messages

Tuesday, April 8th, 2025 2:30 AM

Mini Guide no Longer Working

The mini guide function has now stopped working on all my Amazon Firestick’s. It just goes back to the main guide. 

Question

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Updated 

15 days ago

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3

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user_n348pc

1 Message

1 month ago

I am having this same issue tried uninstalling and reinstalling no luck. Does anyone know how to fix this?

3

0

XfinityThomasA

Official Employee

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2.4K Messages

 

Hello, user_n348pc! Thank you for reporting this issue. Xfinity X1 offers the option of viewing programming information from the Mini Guide, a streamlined version of the guide that displays on the right-hand side of your screen. Is this issue isolated to your Amazon Firestick? Have you tried unplugging your equipment for a minute or two and plugging it back in once more?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

0

watts42

Visitor

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1 Message

I am also missing the mini guide on my Amazon Firestick Xfinity app. I unplugged and plugged back in the Firestick however the mini-guide stll does not work. 

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1 month ago

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XfinityThomasB

Official Employee

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1.9K Messages

watts42

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_1if94t

Visitor

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1 Message

1 month ago

Has anyone find a fix for this? All 5 of my fire sticks are doing the same. 

3

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XfinityEricB

Official Employee

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2.2K Messages

Hello user_1if94t, and thanks for reaching out about the Mini guide issue on your Firesticks when using our Xfinity stream app. Are you still experiencing the issue at this time, and are the firesticks up to date with the latest version of our app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

0

user_xe13i6

Visitor

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1 Message

We also still cannot access the mini guide on all of our fire sticks. 

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27 days ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_xe13i6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream App on Amazon Fire devices. I would be more than happy to offer my assistance looking into this further for you.

 

I am not showing any known issues regarding the mini-guide. Has the app recently updated that may have changes some features perhaps? Are you also experiencing any other issues or notice any other changes that may have taken place? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

user_7b9ef0

Visitor

 • 

6 Messages

17 days ago

Same issue here, mini guide not working on fire stick since early April  is there a fix for this issue ?

1

0

XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_7b9ef0. Thank you for making us aware you're also experiencing issues with the mini guide not working on the Fire Stick via Forums. Do you by any chance have the latest version of the app installed on the Fire Stick? Have you tried updating the software on the Fire Stick itself?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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