MHz Choice

@XfinityThomasD​  I do and have been working with Christopher to try and fix the issue.  He contacted me twice via phone and asked me to test it again because they thought the engoineering group had it fixed.  Both times the problem was still there.  I haven't heard from Christopher over the weekend or yesterday.  I sent him a text message and left a voice message so hoping to hear back today.

Hi @WABilly, thanks for providing that additional contact. I double-checked the issue board, and it does not appear that a fix has been implemented yet. Rest assured our engineers are a group of very bright minds! Any issue that makes it to that level of support is pretty complicated, but I've never seen something stay on that list forever. Holiday weekends usually slow things down, but we can check for any updates on the ticket if no communication is made today. Would you mind circling back here tomorrow to let us know if contact was made? 

Marty, I am trying to remain patient but the longer this drags on the harder it gets.  I just find it difficult to understand how professional engineers can't figure out the app interface and get it corrected.  I have been in contact the MHz Choice and they confirm the issue is with Xfinity.  I have also confirmed that I can get a Fire Stick and get MHz Choice with that and get rid of the Xfinity app.  Only reason I'm hesitating is that I don't like to add another level into my viewing.  I'm hoping Xfinity will get this figured out today.  If I have to go another weekend waiting I may just pull the tigger and go with Fire.  From what I have seen on-line from others than have done that they complain that Xfinity has trouble deleting the app on their end so I'm not surprised I'm not the only one having this problem.

Hi again @WABilly! 

I think the issue is deeper than just a user interface issue. That's usually something that can move up a few chains and be resolved rather quickly. If the engineering ticket is tied to your account in some way we can likely find out more details. I know pivoting to a different ecosystem is not the ideal situation for anyone. If you can send our team a direct message with your full name and service address I would be more than happy to look into this for you. 

How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon.
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  A "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

Justin, I'm not sure if doing the direct messaging is going to help?  I have been working with your Advanced Maintenance group for about 7-10 days now.  I have exchanged several messages and phone calls with Christopher who has been working with the engineering group on my problem.  At least three times engineering has told Christopher the problem was fixed.  After Christopher contacted me we walked through bringing up the MHz Choice app on my TV and found that the problem had not been resolved.  My patience has been exhausted.  I'm going to try one last thing on my end.  I will go into my plan and attempt to delete MHz Choice from my TV Plan.  If that works then maybe I can go into On Demand and subscripe again?  If that doesn't work then I have purchased a Fire Stick and will put that into my TV and subscribe directly with MHz Choice.