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6 Messages
MHz Choice
Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshooting. Since that time I have been in contact with multiple employees working in the advanced maintenance group without the problem being resolved. I have been in contact mostly with Christopher with the Advance group and he has been working directly with the engineers. He was told the problem would be resolved not later than today the 20th of June and it has not been fixed. He has been told by engineers that the problem was resolved at least twice but it has not. After he called with a fix and had me test the system he took screen shots to provide to engineering to prove the problem had not been resolved. Not sure how to continue fighting the problem without getting it fixed?
I am on the verge of just getting rid of Xfinity TV and finding another solution to get my favorite streaming app.
WABilly
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6 Messages
5 days ago
Additional information: The app is telling me I need to subscribe but Xfinity has verified I have a valid subscription. It will not allow me to unsubscribe and resubscribe. Xfinity maintenence has deleted the subscription and I still cannot resubscribe. Everytime I bring up the app it tells me I need to subscribe. When I select any program from the choices it tells me I need to subscribe. Xfinity maintenence has told me several other customers have had this issue and they have been able to resolve them with different fixes. They have tried all of those other fixes on my problem but they don't work.
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WABilly
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6 Messages
2 days ago
Justin, I did not hear anything from the maintenance group yesterday or yet today.
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