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user_woeos7
1st Topic

4 Messages

Monday, October 28th, 2024 4:22 PM

Closed

Login and Streaming Issues

For over a week now I cannot login to my Xfinity account or stream. The error I get on both is you have successfully logged in but you must be an Xfinity user to enjoy this service. I have tried my phone, computer, TV etc and I have tried uninstalling and re-installing but nothing is working. This happened after Xfinity came out to bury lines in my yard. I can't even login to chat with customer service.

Question

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Updated 

6 months ago

228

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XfinityFrank

Official Employee

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1.3K Messages

6 months ago

Hi there, @user_woeos7! Thanks for reaching out to us here on the Community Forum! Has the login ID you're using, always been the same? Also, has it ever been attached to another account? To make sure it is assigned to your account, I would recommend you verify with the login look up tool here : https://idm.xfinity.com/myaccount/lookup Let me know if the results match what you've been using!

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user_woeos7

4 Messages

Yes they are the same.

6 months ago

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user_woeos7

4 Messages

It will log me in on my computer but if I click on anything the wheel just spins and does not allow me to see any part of my account. And streaming says the same thing that I have logged in but I need to be a customer to enjoy the services.

6 months ago

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XfinityFrank

Official Employee

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1.3K Messages

@user_woeos7, thanks for verifying that. Let's take a deeper look at the situation! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

6 months ago

@user_woeos7, thank you for working with us via DM. I am glad we were able to get resolved. The cable bury was quite the coincidence.

For others who may have this issue, https://idm.xfinity.com/myaccount/lookup will help you find the primary ID for the account, and https://www.xfinity.com/support/articles/switching-between-multiple-accounts will help you get your Xfinity ID attached or removed from the correct address(es). 

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