lodge a complaint about Favorites being removed

Thank you for taking the time to share such detailed and constructive feedback with us. We hear you loud and clear, and we completely understand how frustrating it is to lose a core navigation tool like the "Favorite Channels" filter. While we can't confirm if or when this specific feature will be added back to the Samsung Smart TV app, please know that we have passed your feedback along. Customer input like yours is incredibly valuable!

on my Samsung TV an update for Xfinity happened and the guide is completely different and all my favorite channels are gone.  What can I do to have my favorites back

Totally agree with the whole change

I agree completely.  Scrolling through 185 channels rather than just my favorites is a waste of time.  

Losing the Favorites feature makes xfinity very inefficient to use.  I’ve been clinging to cable because of the ease of use.  This motivates me to cancel.

The support person’s “advice” does

not work.  

I agree completely!  These changes have made it much more difficult and time consuming to use.  If things aren’t corrected quickly, I  may even cancel my service.  I pay a huge cable bill mostly because I love using Stream.  These changes make me think about cutting the cord from Xfinity!

Perhaps the developers should have used focus groups to ferret out all of the issues that users could have before the release of this ‘update’.  

I primarily stream all of my content via an iPad and do not sit in front of a big tv, no one else watches the big TV in the living room in my house.   
My adult children don’t even own TV’s, prefering to watch content on their computers, as do their peers.w

Navigation is very poor.

Overall, I am finding the changes to the app clunky and frustrating to use.

Another huge consideration for the developers should have been how these changes would affect those of us with disabilities

CC should be in the preferences for the entire app rather than requiring the user to enable CC for each and every program, which quickly becomes tedious.

Please bring back the options that made the app much more intuitive and easier to use.

The entire experience is frustrating and therefore irritating to use.

I agree. Unbelievable to me that such a basic and much needed feature was removed in the update. It reminds everyone of how many channels are subscribed to that are not needed— negative marketing and impossible usability.

The latest "upgrade" for the streaming app is a joke. I have discovered plenty of other frustrating "features" in addition to the removal of the option to program Favorites. One extremely annoying example: if you are in the Channel guide and want to go back up to the main menu bar you have to manually scroll all the way to the top of the channel guide. Brilliant. I believe the intention is to try and get customers to go back in time and get one of their noisy tabletop cable boxes. Unless this horrible streaming app gets fixed quickly then it is finally time to move on to a modern streaming company.

The streaming app was never user friendly but it is now completely unusable. This affects my 4 LG TVs as well as my iPhone. There is no efficient way to find the HD channels that does not involve scrolling through 800 channels. I will be searching for another provider if this is not corrected quickly. This is worse than the 60s when we had to get up and turn the dial! We had fewer choices but at least we could find the channels! I agree that this has got to be deliberate and intended to pull in more money from the company. The prices keep going up and support, service and convenience for the customer are nearly non -existent.