Visitor
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5 Messages
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,
I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.
With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed, forcing me to scroll through hundreds of channels I do not subscribe to or watch just to find my preferred networks. Removing a fundamental navigation feature that has existed for years makes the app incredibly frustrating and difficult to use.
Workarounds like navigating to a separate "Saved" menu or managing lists exclusively on a mobile device defeat the purpose of having a streamlined television experience on a Smart TV.
As a paying customer, I expect basic usability functions to be maintained, not stripped away in updates. I urge your development team to restore the Favorite Channels guide filter to the Samsung TV app immediately.
XfinityQuemekia
Official Employee
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1.6K Messages
4 days ago
Thank you for taking the time to share such detailed and constructive feedback with us. We hear you loud and clear, and we completely understand how frustrating it is to lose a core navigation tool like the "Favorite Channels" filter. While we can't confirm if or when this specific feature will be added back to the Samsung Smart TV app, please know that we have passed your feedback along. Customer input like yours is incredibly valuable!
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user_4m8w2n
Visitor
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3 Messages
4 days ago
on my Samsung TV an update for Xfinity happened and the guide is completely different and all my favorite channels are gone. What can I do to have my favorites back
6
Kathut
Visitor
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2 Messages
1 day ago
Totally agree with the whole change
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Anonymous
Visitor
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1 Message
1 day ago
I agree completely. Scrolling through 185 channels rather than just my favorites is a waste of time.
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user_cbkffw
Visitor
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1 Message
1 day ago
Losing the Favorites feature makes xfinity very inefficient to use. I’ve been clinging to cable because of the ease of use. This motivates me to cancel.
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RDE
Contributor
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46 Messages
23 hours ago
The support person’s “advice” does
not work.
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user_yturdr
Visitor
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1 Message
18 hours ago
I agree completely! These changes have made it much more difficult and time consuming to use. If things aren’t corrected quickly, I may even cancel my service. I pay a huge cable bill mostly because I love using Stream. These changes make me think about cutting the cord from Xfinity!
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user_759d49
Visitor
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6 Messages
17 hours ago
Perhaps the developers should have used focus groups to ferret out all of the issues that users could have before the release of this ‘update’.
I primarily stream all of my content via an iPad and do not sit in front of a big tv, no one else watches the big TV in the living room in my house.
My adult children don’t even own TV’s, prefering to watch content on their computers, as do their peers.w
Navigation is very poor.
Overall, I am finding the changes to the app clunky and frustrating to use.
Another huge consideration for the developers should have been how these changes would affect those of us with disabilities
CC should be in the preferences for the entire app rather than requiring the user to enable CC for each and every program, which quickly becomes tedious.
Please bring back the options that made the app much more intuitive and easier to use.
The entire experience is frustrating and therefore irritating to use.
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user_eele57
Visitor
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1 Message
16 hours ago
I agree. Unbelievable to me that such a basic and much needed feature was removed in the update. It reminds everyone of how many channels are subscribed to that are not needed— negative marketing and impossible usability.
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user_60f7f0
Visitor
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1 Message
1 hour ago
The latest "upgrade" for the streaming app is a joke. I have discovered plenty of other frustrating "features" in addition to the removal of the option to program Favorites. One extremely annoying example: if you are in the Channel guide and want to go back up to the main menu bar you have to manually scroll all the way to the top of the channel guide. Brilliant. I believe the intention is to try and get customers to go back in time and get one of their noisy tabletop cable boxes. Unless this horrible streaming app gets fixed quickly then it is finally time to move on to a modern streaming company.
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user_hvloht
Visitor
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4 Messages
54 minutes ago
The streaming app was never user friendly but it is now completely unusable. This affects my 4 LG TVs as well as my iPhone. There is no efficient way to find the HD channels that does not involve scrolling through 800 channels. I will be searching for another provider if this is not corrected quickly. This is worse than the 60s when we had to get up and turn the dial! We had fewer choices but at least we could find the channels! I agree that this has got to be deliberate and intended to pull in more money from the company. The prices keep going up and support, service and convenience for the customer are nearly non -existent.
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user_b0xbad
Visitor
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1 Message
45 minutes ago
I agree. Bring back ability to select favorite channels! I do not want to waste time scrolling through hundreds of channels I never watch.
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