Skip to main content
user_j34ylp
1st Topic
1st Reply
1st Like

Visitor

 • 

5 Messages

11/05/2026 11:57 PM

lodge a complaint about Favorites being removed

To Xfinity Support / Product Management,
I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.
With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed, forcing me to scroll through hundreds of channels I do not subscribe to or watch just to find my preferred networks. Removing a fundamental navigation feature that has existed for years makes the app incredibly frustrating and difficult to use.
Workarounds like navigating to a separate "Saved" menu or managing lists exclusively on a mobile device defeat the purpose of having a streamlined television experience on a Smart TV.
As a paying customer, I expect basic usability functions to be maintained, not stripped away in updates. I urge your development team to restore the Favorite Channels guide filter to the Samsung TV app immediately.

Question

 • 

Updated 

1 hour ago

 • Edited

80

5

Oldest First
Selected Oldest First
XfinityQuemekia

Official Employee

 • 

1.6K Messages

3 days ago

Thank you for taking the time to share such detailed and constructive feedback with us. We hear you loud and clear, and we completely understand how frustrating it is to lose a core navigation tool like the "Favorite Channels" filter. While we can't confirm if or when this specific feature will be added back to the Samsung Smart TV app, please know that we have passed your feedback along. Customer input like yours is incredibly valuable!

0

user_4m8w2n

Visitor

 • 

2 Messages

3 days ago

on my Samsung TV an update for Xfinity happened and the guide is completely different and all my favorite channels are gone.  What can I do to have my favorites back

5

XfinityCliff

Official Employee

 • 

868 Messages

Hello @user_4m8w2n, and thank you for reaching out here on our Xfinity Community forums.

I understand wanting your Favorites back when that’s how you normally use the guide. The recent Xfinity Stream update for Samsung TVs changed the layout, moved the menu to the top of the screen, and added profiles.

Other Samsung TV users have reported the same issue in the Left menu. They’ve shared that signing out, restarting the TV, clearing the cache, and reinstalling the app did not bring the previous Favorites option back.

For now, you can open Live TV, select Options, and then choose Find Channels to search for a specific channel or network. The previous Favorites guide filter does not appear to be available in the current Samsung TV version.

This doesn’t appear to be a setting you changed or something you’re missing. We appreciate you sharing your feedback about the update.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

20 hours ago

0

user_4m8w2n

Visitor

 • 

2 Messages

I want to advise you that this update not only changed how Xfinity stream works on my Samsung TV but also on my LG TV's.  Basically your update has made it more difficult to be able to view the content I want, period.  This update was certainly not done with your customers in mind.  Not sure what goal was but your programmers absolutely missed the mark.

Like

Reply

2 hours ago

user_z2jihw

Visitor

 • 

5 Messages

Certainly not user friendly, as I was taught in all my computer programming classes!

Like

Reply

2 hours ago

0

frustrate

Contributor

 • 

47 Messages

@user_4m8w2n​ Apple devices are affected in the same way. The app team is obviously incompetent and didn’t test the changes before forcing the updated app on customers,

Like

Reply

2 hours ago

0

user_zwe4nj

Contributor

 • 

48 Messages

@frustrate I don't agree. It was tested. What we are seeing a decision to degrade a product for a reason. Whether that decision is made known to the customer is the issue, but I'm not going to hold my breath. What is also remarkable is that the Xfinity forum team members seem totally blindsided to the change. Some responses are framed as work-a rounds in a fashion like they haven't for themselves even installed the new app on their devices. Now they are put out here to absorb the heat. Xfinity must pay those people a lot of bank.

Like

Reply

2 hours ago

0

Kathut

Visitor

 • 

2 Messages

2 hours ago

Totally agree with the whole change

0

0

Anonymous

Visitor

 • 

1 Message

1 hour ago

I agree completely.  Scrolling through 185 channels rather than just my favorites is a waste of time.  

0

0

user_cbkffw

Visitor

 • 

1 Message

1 hour ago

Losing the Favorites feature makes xfinity very inefficient to use.  I’ve been clinging to cable because of the ease of use.  This motivates me to cancel.

0

0

forum icon

New to the Community?

Start Here