lodge a complaint about Favorites being removed

To Xfinity Support / Product Management,

I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.

With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed, forcing me to scroll through hundreds of channels I do not subscribe to or watch just to find my preferred networks. Removing a fundamental navigation feature that has existed for years makes the app incredibly frustrating and difficult to use.

Workarounds like navigating to a separate "Saved" menu or managing lists exclusively on a mobile device defeat the purpose of having a streamlined television experience on a Smart TV.

As a paying customer, I expect basic usability functions to be maintained, not stripped away in updates. I urge your development team to restore the Favorite Channels guide filter to the Samsung TV app immediately.