Hello, @user_bbijbs thank you for reaching out over Xfinity Forums and creating a post. I see it's your first post with us here, and apologize for the delay. To ensure you're getting assistance in a timely manner I'd advise reviewing these links to ensure your posting on the correct boards. Xfinity Forums is designed as a public gathering spot, so some boards may take up 2 - 3 days to hear from an employee.
There was a know issue with the Xfinity Stream App on Samsung TVs, and should be resolved for most models, there are still some that are being worked on to get fully resolved. I wanted to check to see if the stream issue you were having was related to a Samsung TV, and if so are you still experiencing issues?
XfinityJustinC
Official Employee
•
1.2K Messages
1 month ago
Hello, @user_bbijbs thank you for reaching out over Xfinity Forums and creating a post. I see it's your first post with us here, and apologize for the delay. To ensure you're getting assistance in a timely manner I'd advise reviewing these links to ensure your posting on the correct boards. Xfinity Forums is designed as a public gathering spot, so some boards may take up 2 - 3 days to hear from an employee.
Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
There was a know issue with the Xfinity Stream App on Samsung TVs, and should be resolved for most models, there are still some that are being worked on to get fully resolved. I wanted to check to see if the stream issue you were having was related to a Samsung TV, and if so are you still experiencing issues?
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