Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_u5f7sy
1st Topic

1 Message

Tuesday, July 2nd, 2024 8:26 PM

iPhone streaming App Library kicks me out of app

For 48 hours, when I use the Xfinity streaming app on my iPhone, and tap on library to see my recordings, I I am instantly kicked out of the app.

Question

 • 

Updated 

4 months ago

34

1

0

Was this helpful?

XfinityAldrik

Official Employee

 • 

1.7K Messages

5 months ago

Thank you for reaching out to us @user_u5f7sy! For troubleshooting purposes please:

  • Log out of the app.
  • Delete the app from your phone.
  • Redownload the app from the app store.
  • Then sign back in to the app.

2

0

Lindab17

Visitor

 • 

1 Message

I have the same problem on iPhone and iPad. I did all of the steps suggested and it still doesn’t work.

Like

Reply

4 months ago

0

XfinityFrank

Official Employee

 • 

1K Messages

@Lindab17, does this happen with every single program in your library?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here