Visitor

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5 Messages

Monday, April 13th, 2026 8:34 PM

Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app

I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney

I’ve called customer service and used the live agent feature multiple times and they were no help. I just kept getting sent a link via email and text sending me to Xfinity.com/yoursubscriptions. I was also sent the Hulu/disney bundle guide which was help I do not have the option to activate Hulu/disney

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Official Employee

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2.6K Messages

20 days ago

Hey @user_xnhg1w, Thank you for visiting our official Xfinity Forums Community support page. The inclusion of the Disney+/Hulu with Ads are for our new Xfinity 1 Gig Internet plans about a month or so ago. You would need to repackage into a new Xfinity 1 Gig Internet plan or higher to receive these streaming platforms. Did you recently sign up or repackage into a new plan recently? Our legacy plans would not qualify.

Visitor

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5 Messages

No, I bought the $35 streamsaver bundle

Official Employee

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2.6K Messages

We can certainly help take a look and ensure the order was completed/submitted @user_xnhg1w.  Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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Visitor

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5 Messages

20 days ago

Sent. Waiting on a reply 

Visitor

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5 Messages

15 days ago

After going back and forth with Xfinity. This issue still has not been resolved 

Visitor

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8 Messages

8 days ago

Same problem here.  I can login to Disney. at the top of the page a click over to hulu to watch.

Visitor

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5 Messages

Yep, it’s been 3 weeks and still no help

Official Employee

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2.6K Messages

Hello user_ylp6z2 was this done using existing MyDisney credentials? If so, this would not register for the Gig+Streaming included subscriptions.  

 

When activating the new offer, you will need to go through xfinity.com/yoursubscriptions.   

 

Offer for Peacock Premium with ads (currently $10.99/mo. value) and Disney + and Hulu with ads (currently $12.99/mo. value) limited to Xfinity Internet members with new or upgraded gig-speed or faster service; activation required to access content. Peacock must be activated within first 90 days. Management of existing subscriptions may be required to avoid multiple subscriptions and duplicate charges; third-party billed subscriptions continue until canceled. Streaming offer subject to change based on availability.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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