how do i fix Error TVAPP-00140. I cannot watch live or stream on xfinity

Thank you so much for taking the time to reach out to Xfinity Support.  We are so glad to hear from you and want to help in any way that we can.  Please feel free to shoot us a private message so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Cant access Xfinity stream on my desktop , keep getting Error TVAPP-00140. How can I fix it. Thanks