Visitor
•
3 Messages
Having trouble with Xfinity/Peacock subscription and billing - inactive email may be related
3 months ago I worked with Technical Support over the phone. We worked for several hours trying to get my peacock subscription to work. Support insisted I use my “@comcast.net” email address when signing into Peacock. I was finally able to use Peacock but only after going through their signup process and paying the $12 up front. Comcast support said they would credit me the money but that I should be all set. Well of course a month goes by and Peacock is billing me directly and comcast is not paying for it. I just realized that comcast disabled my Comcast.net email account last year due to inactivity , is that the reason the relationship isn’t working?
XfinityFrank
Official Employee
•
2.4K Messages
2 hours ago
Hello there, @user_of18a6. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with Peacock. If you have an inactive address attached to your Peacock account, that could certainly cause an issue, but I am not certain that would be the cause of the problem in this scenario. We can look into it and see if we can provide a positive solution.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
1
0