Jerry41's profile

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1 Message

Tue, Jun 11, 2019 5:00 PM

Hacked

I believe my TV is being hacked I can hear other people speaking through it. In a loud ringing throughout the house. And I know it is coming from the TV cuz I can hear the people and I know where they are and Staunton Virginia briarwood to subdivision

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MNtundraRET

Expert

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4.3K Messages

2 y ago


@Jerry41 wrote:
I believe my TV is being hacked I can hear other people speaking through it. In a loud ringing throughout the house. And I know it is coming from the TV cuz I can hear the people and I know where they are and Staunton Virginia briarwood to subdivision

Do you own a smart television?

Do you have the virus protection turned on?

 

A regular television cannot be "hacked".

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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20 Messages

2 y ago

Reset your TV

Official Employee

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2.4K Messages

2 y ago

Hi there, Jerry41. Sometimes, if you have a smart TV, people can connect chromecast devices someones, but usually, that needs to be approved on your side. Were you able to fix it? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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