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kevin112
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10 Messages

Fri, Apr 19, 2019 12:00 PM

ftde.provision.accountMismatch error

Hello,

 

I'm trying to stream and am getting the "ftde.provision.accountMismatch" error. I've cleared cookies and still does not work.

 

Based on other threads I tried messaging ComcastAmir with info about my account but he has not responded. Is there anything else I can do?

 

Thank you.

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Rustyben

Expert

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24K Messages

2 y ago


@kevin112 wrote:

Hello,

 

I'm trying to stream and am getting the "ftde.provision.accountMismatch" error. I've cleared cookies and still does not work.

 

Based on other threads I tried messaging ComcastAmir with info about my account but he has not responded. Is there anything else I can do?

 

Thank you.


call 800-comcast and select billing. ask the agent to fix your username to point only to your current address/account.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAmir

Official Employee

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6.3K Messages

2 y ago

Hello kevin112, I know your time is valuable and really appreciate you taking a moment out of your busy day to reach out regarding this concern. I replied to your private message, please reach back out to me there for further assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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