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About kevin112
since
11-27-2017
04-20-2019
kevin112
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04-19-2019
03:21 PM
Hello,
I'm trying to stream and am getting the "ftde.provision.accountMismatch" error. I've cleared cookies and still does not work.
Based on other threads I tried messaging ComcastAmir with info about my account but he has not responded. Is there anything else I can do?
Thank you.
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10-19-2018
11:51 AM
This happened to me for 2 shows last night (Thursday, Oct. 18).
You can see in the attached screenshots that on 10/18 two shows recorded on my home DVR (Watch what happens live and Daily Show) but do not show up on my Cloud DVR when I look in the streaming app. How to get away with murder, which also recorded 10/18, shows in both places.
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10-17-2018
11:52 PM
This just started happening to me.
Some new recording show up in my Cloud DVR/Streaming app, but others do not. All recordings are available in-home though.
Have tried logging out and logging in app, removing and reinstalling app, and viewing via xfinity.com on my computer.
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06-22-2018
08:18 PM
"a known issue that affects random customers for random amounts of time" isn't super reassuring given that this has been the response on this forum for many many months. Is this going to get fixed?
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06-19-2018
01:46 PM
I'm having the same issue, but perhaps more extreme.
When I am watching content saved on my DVR on my iPhone in the Stream app, either when streaming or after downloading the show to my phone, the content skips and is unwatchable. For example, I'll be watching a show that is 62 minutes long on my DVR, but when I start watching it in the iPhone app (again either streaming or after downloading), it will show up as a different length. It could be 6 minutes, it could be 35 minutes, it could be 60 minutes. The playback will skip sporadically so as to fill up the length that my app perceives the show as being. So 62-->6 will skip almost the whole thing, where as 62-->60 will skip only 2 minutes worth (although this is still unwatchable). The show plays perfectly fine if I watch it at home on my DVR.
I have the most recent version of the iPhone app. I have tried uninstalling it and reinstalling it. I have tried this from multiple devices. I have tried resetting my cable box and resetting my home internet. If you look at the reviews in the app store for the most recent iPhone app version, lots of people are reporting problems. When is Comcast going to fix this?
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11-29-2017
09:17 AM
I did all of those things before my first post, it had no effect.
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11-28-2017
08:37 PM
The speed is the same regardless of 2.4 ghz vs. 5 ghz. My speed used to be what you said -- about 1% per second. Now it's about 1% per 30-60 seconds.
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11-27-2017
11:36 PM
Oh, one more thing: things appear to stream at full speed, the problem is only downloading for offline play
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11-27-2017
11:34 PM
Recently, downloading shows in the Xfinity Stream TV app have become painfully slow. It could take an hour or more to download a 60 minute show, and often the download is so slow that the download restarts from the beginning. A couple weeks ago this would only take a couple minutes.
I'm on an iPhone X with the newest iOS (11.1.2). This is true whether I'm on Wi-Fi or LTE. My wife's on an older iPhone, older iOS, and older app version and is able to download shows at full speed. Yes, to be clear, we are both on the same Wi-Fi network and she's downloading at full speed while I'm creeping along.
Things I've tried: reinstall Stream TV app, hard reboot phone, reset iPhone network settings, and hard reboot modem/router/cable box.
Anyone have any ideas? Help!
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