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11/05/2026 10:51 PM

Favorites feature on streaming app gone after app updated yesterday

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Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream.

You can use the Xfinity Community Forum and post this message:

My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026. The Favorites feature has disappeared completely. My saved Favorites still work on my iPad, but the Samsung TV Guide only shows All Channels. Selecting All Channels opens a program rather than a channel filter. Signing out and back in did not help. Please escalate this to the Samsung Xfinity Stream development team and confirm whether Favorites will be restored.

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14 minutes ago

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user_l7wdpx

Visitor

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1 Message

8 days ago

xfinity stream app favorites channel will not work on samsung smart tv with new xfinity software update

1

RemoteChallenge

Visitor

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1 Message

I am having the same issue after an update on LG tv. 

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5 days ago

0

user_jvlfla

Visitor

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1 Message

5 days ago

I have the same issue.  Why did it change with software update? 

1

XfinityAngie

Official Employee

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3.2K Messages

 

user_jvlfla, thank you for reaching out to us through Xfinity Forums. We are aware the favorite channels is currently unavailable. Our team is working on a solution. We appreciate your patience during this time. I know how frusrating it can be, so I totally get it.

 

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3 days ago

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user_hd4wfx

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2 Messages

5 days ago

Agreed. Absolute garbage. We will be canceling our entire service (internet and tv) based on this If it’s not fixed almost immediately.

1

tombandrews

Regular Visitor

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5 Messages

I totally agree.  If this isn't fixed in the next day or two, we are switching to YouTube TV

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4 days ago

0

cadp52

Frequent Visitor

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13 Messages

4 days ago

Saved favorites no longer work on iPad.  [Edited: "Profanity"] xfinity, why do you keep [Edited: "Language"] everything up?  

(edited)

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XfinityDilary

Official Employee

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4K Messages

 

Thanks for your comment and feedback, cadp52. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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rberna3486

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8 Messages

By removing the favorite list the app becomes useless for my 88 year old mother who only watches a certain number of channels and now she struggles just to watch tv. What were you guys thinking? 

(edited)

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12 hours ago

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cadp52

Frequent Visitor

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13 Messages

4 days ago

Total garbage, yet again.

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user_mjj

Visitor

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1 Message

I agree the new update STINKS Too many channels to go through:4 ch 4 vs 104 are the same, thus  a “favorites” category.  Comcast needs to add the category back.

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3 days ago

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XfinitySeth

Official Employee

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1.8K Messages

Thanks for your feedback user_mjj! The option to filter the Live TV guide by Favorite Channels is currently unavailable after the latest update, but favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience 👍 We know that having to scroll through the full channel guide isn’t ideal, but our team is aware of the feedback and is actively working on a solution.

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1 day ago

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user_aucvuj

Visitor

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1 Message

3 days ago

My favorites are gone and it is much harder to navigate.  When I watch a recorded show if I exit out before finishing the episode it disappears. Wish Multiview was better. Super slow and overall, the update sucked

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user_1bskzm

9 Messages

14 minutes ago

Same here! Favorites are gone on the Samsung version after the update! My mobile (Android) version (under the Filter option) and the web interface both still work. PLEASE get this fixed! Overall, I'm pleased withe the improved performance although the interface may take some time to get used to. But I really NEED the Favorites to work!

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