Favorites category missing in app on my tv

Help!  Same thing happened to us and we heavily use the Favorites channels.  Also, can’t find the Smart Resolve setting that allows you to skip commercials.  Not liking the new app updates at all.  Can we switch back to the prior app version?

A number of people have also commented on this issue. When is Xfinity going to pay attention and resolve it?

user_usr176 Good morning! Thank you very much for the question. I am big on using the favorites option, and I wish I had a more functional solution for you to restore those preferences. Unfortunately, if the favorites have been cleared, the only way to get that back in motion is to manually rebuild the list. The easiest way is from the app or stream portal, that would give you a clear path to the rebuild within a few minutes depending on how many favorites you have to add. To do that, here are the steps:

• Open the Xfinity Stream Portal on a computer or open the Xfinity Stream app.
• Go to Live TV and navigate to All Channels.
• Click the star icon next to your preferred channels to re-add them to your favorites.
• Changes made here will generally sync back to your household X1 TV boxes. (Note: If they do not appear immediately, try un-starring and re-starring them, or give the sync a little time

Same here plus my app shows the time of the day off by 1/2 hour.  The people that create this stuff and then dump it on to the user should be fired.  Even the channel numbers suck compared to other people.  A channel 16 should be the same as 816 and the same as 1016 etc  It should never have been such a pain to navigate even before but now is way worse!

I just went through the same thing. NO FAVORITES anymore. This better get fixed fast or it will be the straw that breaks the camel's back for me. I have had enough of Comcast / Xfinity. The last app stalled all the time and it was not due to my internet service provider because Comcast is my provider. Plus I seen it happen on my neighbors TV as well. I will not scroll through 1000 channels to get to the one I want everytime. It would not surprise me if they did this on purpose to hopefully get you to watch some stupid channel you ignored before.

FIX IT COMCAST!!!!

Agreed i am not going to scroll thru 800 channels to get to the HD channels! That was always dumb to begin with which is why we use favorite channels! Fix this now! And you wonder why you keep losing customers. 

I have a Samsung 2025 smart tv, but I doubt that the missing “Favorites” category is peculiar to that brand only.  Again, the xfinity app still shows that category when using it on my iPhone and my iPad.  Someone needs to take this issue seriously and repair this promptly.  There are a lot of disgruntled xfinity customers.

Not only is the FAVORITES gone, now when you scroll through the channels it no longer gives you program information below the guide grid. I am looking at the other options to Comcast seriously now. One of my other newer Samsung TVs tried to update to this new app and I hit "DISMISS". It got me by for now but I'm sure it will hit soon. This [Edited: “Profanity”]  COMCAST!

Same thing here - Gone!  My Friday night was spent on the phone wiht Comcast technical support and then a higher tier technical support and nobody had an answer.  They failed to mention to me that this appears to be a known issue.  That would have been nice and would have saved me the 2+ hours wasted on the phone.  I have reinstalled the app on my TV and nothing.  I have other smart TV's in the house where the app wasn't "upgraded" and it's all fine.  Just this one Samsung TV.  Samsung is kind of a big brand out there - the Comcast programmers didn't check this before releasing this new version?  For now, the app is worthless.  The programming summary is gone, favorites is gone and when trying to scroll to channel 1 million and 4 the scroll function is slow.  Some upgrade - just allow me to downgrade to the previous version that worked just fine and satisfied my needs.