New Poster
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8 Messages
error tvapp-00500
Recently added tv programming to my internet service, I plan to stream on all my tv's. I have now been on the phone over and hour with a rep. I get the error tvapp-00500 I have asked them to check my account, gave them my order# explained things 300 x and he say's you only have internet, the he says you only get limited channels . I asked for him to activate/refresh my account. I asked him again to check my order. He jsut kept asking what user name I was using on the app..the app doesn't ask for a user name just gives an activate code for device. He said they can't do activations. I finally disconnected after reviewing the forum. I check my account it shows I have TV Internet & Mobile. Please help. I was under the impression I could stream what I am paying for w/o a box as all my tv's are smart/roku type tv's. I have restarted the modem and the devices etc. I did contact support via direct message but think I lost my agent as I was afk for a bit. Thank you
CCMarcella
Problem Solver
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352 Messages
2 years ago
Hi there, Sheila! You've definitely come to the right place. I would love to check on this order with you to make sure we can retrieve the new channel package you have added. In order for me to do so, I will need some account information, so please follow the instructions below! Thanks! To send a "Direct Message" to Xfinity Support:
-Click "Sign In" if necessary
-Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
-Click the "New message" (pencil and paper) icon
-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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