That is not good, @user_55d8c0. My team and I would be more than happy to help look into this with you if you're still having issues. If you are, what devices are you attempting to watch your channels on and have you attempted any steps so far?
That is correct for certain programs and or Networks. Some channels must be streamed in the home and others can be streamed without your home network. The app will display the channels that can be accessed off of the home's internet.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCJosh
New Problem Solver
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452 Messages
2 years ago
That is not good, @user_55d8c0. My team and I would be more than happy to help look into this with you if you're still having issues. If you are, what devices are you attempting to watch your channels on and have you attempted any steps so far?
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user_55d8c0
Visitor
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3 Messages
2 years ago
The Xfinity live person said I have to be hooked up to my wifi at home to stream?
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