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user_7f608c
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Sunday, July 2nd, 2023 1:30 AM

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Error TVAPP-00114

For the last two days, I've been fighting with this error code. I've cleared the cache on computer browser, I've updated ALL drivers, and I've even verified that my payment was still within the time period. 

What is the purpose of my paying for a service that I'm not receiving? I've been a customer for awhile, but this may be the straw that's needed to break the camel's back and convince me to try a competitor. Maybe their service will be consistent. I probably wouldn't even complain, but my neighbors are ALSO experiencing the exact same issue, which tells me that Xfinity/Comcast has completely F-ed up the service in our neighborhood.

Question

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Updated 

2 years ago

447

2

PhysicalEd

New Poster

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13 Messages

2 years ago

Likewise, for 2 days now Streaming is broken on Chrome on my Windows 11 laptop. Xfinity is so broken I could not even log into forums.xfinity.com without getting OAuth "page reset" errors! Fortunately I was already logged in on Firefox, and so can post this message from Firefox. Also streaming is working on Firefox. I don't dare restart the browser!

For over $200 a month I think we have the right to expect better.

7

XfinityDemitrius

Official Employee

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1.9K Messages

2 years ago

Hey @user_7f608c,

 

Thank you for visiting our Xfinity Community Forums support page. Please accept my most sincere apology for the experience you have encountered. There was a known issue that was causing issues with login. The issue has since been resolved. Are you still experiencing issues with your devices? Please let us know at your next available convenience. 

2

0

agezalov

New Poster

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3 Messages

@XfinityDemitrius​ Still having this issue on Crome/Windows 10. Can't even log in to Xfinity (ERR_CONNECTION_RESET). Tried to clear cache with no joy. Issue is persistent on all Windows 10/Windows 11 machines in my local network. Works on Edge and Crome in incognito mode though.

2 years ago

0

XfinityAlyssaA

Official Employee

 • 

1.9K Messages

Good evening @agezalov and thank you for your response, we're sorry to hear that you are still having this error. We'd like to take a deeper dive into your concerns. If you are still experiencing this issue, can you please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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