Visitor
•
1 Message
Error tvapp-00114
Been having issues trying to access Xfinity Stream through web browser. Keep getting Error tvapp-00114.
It advises clearing the cache; when I do that, I keep getting the error. I've tried multiple browsers (Brave, Chrome, Firefox) and even an entirely different computer, and I keep getting this same error. I'm wondering if this is caused by some sort of account error.
Any help would be appreciated!
user_b9fbc9
Visitor
•
8 Messages
3 years ago
Same issue on both of my computers. Spent hours trying to fix it yesterday. Texted and talked to Comcast with no success.
3
0
user_3f10e42
Visitor
•
7 Messages
3 years ago
YES THEIR SERVERS ARE DOWN NOT YOUR PC.
It is not you, [Edited: "Inflammatory/Solicitation"]
(edited)
0
user_d6fb7e
Visitor
•
1 Message
3 years ago
so the last 1/2 hour I spent with customer support after my second day trying to figure this out on my own (same issue as above, tried two browsers and clearing cache several times, then tried on mac with same issue) and the now 1/2 hour on hold waiting for someone in tech support has been a waste of time it seems. gah
Thanks for the suggestion on adding an additional user
0
0
user_f004bb
Visitor
•
1 Message
3 years ago
I was able to watch earlier today. The 1st person I talked to had no clue that there was an issue. Said he would "put in a ticket in case there were any other calls like this" Had me jump through every hoop in the book. Sounded dumbfounded when I gave him the error code like why would that help. Telling me I had to be on my home network (B.S. I'm on a friends network that I was streaming on all day)... or watch on my phone...problem with my computer...blah blah mumble mumble.. Some brain dead script readers. Demanded to be escalated...Finally after an hour of dealing with various support "teams" I got to someone who says they know they have an issue and it will be fixed in 1 hour. Yeah right....aint holding my breath
2
0
user_c86c20
Visitor
•
1 Message
3 years ago
This was a bit of a pain to figure out. I had been using my account to stream TV on my PC for years (family is usually using the actual TV) and for whatever reason it stopped working sometime in the last week or so. But I saw someone else notice that they could create/use a different user account to login and stream. I went down my list of user accounts (Xfinity | My Account | Users) and it seemed like the Manager roles were somehow impacted. Mine and the wife's account both were experiencing this error but my the account for my children were working just fine. I went through and changed the wife's role from Manager to Member and then she was able to get back in. I switched her back to Manager role and it continued to work. I repeated the process for my account (transferring the Admin rights to her account, changing my role to Member and back to Manager) and then I was able to get back in.
Glad to have figured it out finally - thanks to everyone else who spent time trying to diagnose this as well. Good luck! Maybe this will work for you too.
And obviously this has nothing to do with browser Cache or Cookies. I tried multiple browsers, Incognito/InPrivate modes, and the behavior followed me from machine to machine. Definitely account-related in my opinion.
1
CCKorie
Problem Solver
•
1.1K Messages
3 years ago
Happy Sunday, @user_17f563. We appreciate the troulbeshooting you have done so far. I'd be happy to help look into this. Can you send me a PM with your name and address?
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0