ERROR TVAPP-00114

Hi, @Shoreguy. I am sorry to hear you are having this problem as well. I know there was a reported issue, and our team is investigating and working on getting it resolved ASAP. I would like to try some troubleshooting to see if we can get it fixed. Can you send me a PM with your name and address? 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityKorie​

There is a temp work around until Xfinity gets the real problem fixed.

You log into Xfinity with your primary account and navigate to Users and add another user. It requires you to have a cell ph. number however, which is not used by another user. It also requires an unused email address. So I used my spouse's cell number, and a different email. Then I logged in with the new account (after verification) and navigated to TV Online.

This has worked for several people. The problem XFinity is having is Verifying Existing Users for TV Online, and giving the stupid "clear your cache TVAPP 00114 error. But when you create a new user, it works just fine. 

@Woodsr7​ Its 3/21 and I just tried this and IT WORKS  but when I added the user name I just gave the user the stream only permission so I only had to provide a username and a password  it was easy enough and for now a couple hours in its holding

Thanks for that one, that worked as well for me.

Is there a plan for Xfinity to fix this issue??

I have seen where official comcast people have chimed in about a fix is coming on the resolve of Error TVAPP-00114. Is there an ETA on this or is it better for us to pursue the workaround in creating another user account under main?

@user_1e047f​ 

Thanks for you update......I have had no help at all from Comcast........Hope this gets resolved......

Same issue here.  Chat agent was useless. Support person has no clue what the issue is so he is escalating.

The issue continues today.

For years now I have been able to review the Xfinity channel guide on my Windows PC by visiting https://www.xfinity.com/stream/listings/favorites in a browser. Since yesterday when trying to visit this page I see the following:

After clearing all browser cache and even rebooting I still cannot access the page and it asks for login credentials. After supplying my email address and password it sends me to https://login.xfinity.com/h/unauthorized_not_customer.html?lang=en and displays the following:

How can I be signed in successfully but not be an Xfinity user??????

I am using a fully updated Windows 10 computer and have tried in both Firefox and Chrome with the same result.

@pogie1  - I agree that the chat agent do not help much. The chat agent that I've been on keeps trying to resolve the issue in my end. Trying to tell them that there has been no updates or patches on my PC since yesterday (which the browser streaming worked fine) is getting me nowhere.

@blue_gascon​ YES THIS IS PROOF THEIR SERVERS ARE DOWN.

It is not you, Xfinity is lying to everyone about the problem. Call and demand a refund.

I am having the same problem.  I can stream on my Ipad but I can't stream on my laptop.  I've refreshed the system, cleared cache.  I've been on Chrome where I get the TVAPP-00114 Clear cache.  Safari I select stream, it takes me to another login screen, I select sign in I get a white xfinity screen which says Access not Authorized. You signed in successfully but you must be an xfinity user to enjoy this service.  It worked for years up until yesterday afternoon. I am an xfinity user and pay for this, I'd like to use it. Thanks for your help.

@user_b03259​ My sentiments as well!  EXACTLY!

Xfinity has the worst customer support on planet earth. Obviously their support they contract is just bilking them by charaging for support that is really just wasting people's time and not fixing anything.

They have no customer support :)

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Hi, @TC707! Thank you for taking the time to reach out to XFINITY over our forums page for help with the XFINITY Streaming concern. I am sorry to learn about this experience and appreciate you greatly for patiently waiting for a response. I love streaming on the XFINITY Stream app and can relate to the frustration that is caused when getting those error messages. Since it is has been 2 days since reaching out, I wanted to see if you are still experinecing issues at this time?

I am also. Add me to the thousands who are still waiting.

@user_5fe6cc​ Oops. By Netscape I meant Firefox. I also tried Firefox browser on Android device I got the same message as on the PC browsers except a different error code on the Android device, the error code is TVAPP-00173. On the PC, the error code is TVAPP-00114.

The dedicated Stream app still works on Android. Unfortunately, there is no equivalent app for PC. I normally watch using PC. If Comcast can't get this working quickly, it doesn't make sense to subscribe to their TV service. We've been considering getting out anyway.