ERROR TVAPP-00114

@rmdavew Hello and thank you for letting use know you are having issues with the stream app. May I ask what troubleshooting steps you have taken so far? 

@NotHappyWC​ Putin did it!

@user_115a08​

Yes that works for me. It's a temp work around until the [Edited: "Language"] at Xfinity gets the real problem fixed.

I logged into Xfinity with my primary account and navigated to Users and added another user. It requires you to have a cell ph. number however, which is not used by another account. So I used my spouse's cell number. Then I logged in with the new account (after verification) and navigated to TV Online.

Good call! Logged in with wife's account. No problem

@user_115a08​ Thanks for that. Created a new user and it works.

Worked for me too, thanks for posting!  Though I didn't need to create a new account, logged in with my wife's account, and that worked. 

@user_115a08​ FINALLY!!  Creating a new user account also worked for me after having gone through Xfinity 'canned' fixes multiple times and phone customer service 3 different times all without success.  Thanks for the fix!!!

@CK99​ Heck... they told me the same thing yesterday around this time.

@kaberg​ Pinging their mail server times out also yet somehow my email continues to work.

Never rely on a ping to tell you something is active/online. Often times services/devices are set not to respond to pings for security reasons.

@ca2kjet​ they cant do that , it reliant ontheir modems to work.. they always had a ping until yesterday!

true when it comes to a hardware firewall like sonicwal , baracudda and others those could block the ping but not on the modem or it would not work properly.

@kaberg Getting a ping response simply means that specific protocol (ICMP) isn't being blocked. Pings can be blocked by firewalls like the ones you've listed and modems or they can be blocked all the way down at the device level (you can even block ping responses on your own computer if you want). Services like HTTPS, FTP, etc work regardless of ping. I don't know what Comcast does at their data centers but you're most likely pinging a firewall, more likely a WAF (web application firewall), than their modem. If it was pingable yesterday and now it's not then yes it could very well be an indication that it's down. Will be curious to see if it's once again pingable when they restore the streaming service (if they ever do at this rate...)

@kaberg​ 

I get the same thing when pinging xfinity.com.  It resolves the ip address but no ping response.  They could have blocked ICMP packets because it has been used for DOS attacks in the past.  However, pinging my.xfinity.com seems to work but the IP resolution doesn't look like comcast to me.  Can't trust using ping to diagnose anything other than if it responds or not.

We are truly apologetic that you and others are experiencing this issue. We are aware of it, and are working towards a resolution.