carltonmills745's profile

Frequent Visitor

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5 Messages

Tue, Jun 25, 2019 2:00 PM

Error tvapp-00100

Need help with error tvapp-00100 how do I resolve this

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Responses

CCTeds

Official Employee

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18.9K Messages

2 y ago


@carltonmills745 wrote:
Need help with error tvapp-00100 how do I resolve this

Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.

 

Thanks for your patience.

ComcastKenF

Official Employee

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8K Messages

2 y ago

carltonmills745, appreciate you taking the time to alert us about the error on the Stream App. At what point do you get this error? During live TV Playback? On-demand playback? Recordings? Let me know so I can best assist! 

 

Ken

Frequent Visitor

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5 Messages

2 y ago

At the start in the beginning
ComcastKenF

Official Employee

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8K Messages

2 y ago

At the start in the beginning

carltonmills745, OK so when you launch the app? Have you attempted to uninstall and reinstall the app? What device are you using when you get the error? 

Frequent Visitor

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5 Messages

2 y ago

Call me please

Frequent Visitor

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5 Messages

2 y ago

Samsung smart TV 55 curve

Frequent Visitor

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5 Messages

2 y ago

And yes I did
ComcastKenF

Official Employee

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8K Messages

2 y ago

carltonmills745, thanks for providing this info. As a member of our forums team, I work primarily on the forums to resolve issues. Please do not post your number publicly to protect the integrity of your account. We want to make sure your info remains safe!

 

Does your TV fit these standards: 

 

  • 2018 TVs with minimum software version T-KTM2AKUC 1131.9 and Model Codes NU8500, NU850, NU8000, NU800, Q9F, Q8F, Q7C, Q7F and Q6 [F = Flat, C= Curved]
  • 2018 TVs with minimum software version T-KTM2LAKUC 1131.9 and Model Codes NU7300, NU730, NU7200, NU7100 and NU710
  • 2018 TVs with minimum software version T-KTSUAKUC and Model Code UNXXNU7090
  • 2018 TVs with minimum software version T-KTSNAKUC 1131.9 and Model Codes N5510, N5500, N5350, N5300, N4500, N4350 and N4310
  • 2017 TVs with minimum software version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630, and MU6290
  • 2017 TVs with minimum software version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500, and M450

We only support Samsung TVs that fit these model codes and software versions. If you see yours here, please send me a private message by clicking on my name and then clicking the link that references private messaging on the top right of the next page. Please include your name so I can access your account. 

 

Thanks for your partnership! 

 

Ken

New Poster

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2 Messages

2 y ago

Was this issue ever resolved?  I'm getting this same error.

Error  TVAPP-00380

 

I'm currently on my laptop, using google chrome browser.  Often I'm not able to watch the Recordings.  And it wants to redirect me to the OnDemand.  Obviously if I have it recorded on my DVR, I'd rather stream from that so that I can still skip through the commercials on my laptop.  The biggest issue I have with it is, that currently I'm watching a recording that's 3hrs long, and I'm about 1hr into the show and this error keeps popping up.  I'll close the error and "resume" the recording.  It keeps saying that I can go watch it on demand, but if I switch to On Demand, then I'm not able to fast forward, and the fact that I'm 1hr into the show means that I will have to basically sit through 1hr of what I already watched, just to get to where I was.  Obviously this is really inconvenient.  At least if it's going to give me the option of watching it OnDemand, if it would mark my timestamp in the show and put me into that spot in the OnDemand, I wouldn't be losing an hour.

 

Any help with this would be appreciated.

Capture.JPG

New Poster

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1 Message

1 y ago

THIS IS EASY: DEACTIVATE YOUR VPN.  YOU DON'T NEEDED IT WHEN WATCHING XFINITY ANYWAY, BECAUSE THE CONNECTION IS SECURE.  TAKE CARE AND GOD BLESS. 

New Poster

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1 Message

4 m ago

I've been trying to stream video from Xfinity.com via an in-home wifi connection. Sometimes I can sign into the My Account home page first before I get the following error message when I click on the video streaming icon (the little TV icon):


Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00170)

Sign Out


Sometimes I don't even get that far, and get the same error message when I first try to sign in. Doing as the message says -- signing out and signing back in -- results in the same error message.

I've contacted Comcast Technical Support. The first guy tried some things then handed me up the ladder. The second person tried a few things, then she twice promised to call me back before the end of the day, but she did not do so.

I've tried:

-- Using a different browser. (Firefox, Chrome, and Edge all get the same error message.)

-- Closing the browser and reopening it.

-- Clearing the browser cache.

-- Rebooting the laptop.

-- Using a different in-home device to log on to the web site (not the mobile app).

-- Rebooting the modem.

-- Streaming from Netflix (successfully) to make sure that it wasn't some weird problem that was blocking all video streaming from all sources.

I've run out of things to restart. One user in this thread seems to think it's an "Out of home" error, but I'm trying to connect in-home (I've double-checked that I'm connecting to the home wifi) and I do not have a VPN.

I'm using a Lenovo T61p laptop running Windows 10 64-bit, the same device that I have previously used to stream video from the Comcast website on an almost daily basis for over a year (including yesterday).

It's disheartening that this problem is over a year old, yet there is no solution posted that has worked for me.

Visitor

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7 Messages

3 m ago

Hi,  this sounds suspiciously like the problem I and another customer are having, but using Chrome or Safari on a Mac. Streaming works fine for me using WiFi at home on my ioS devices (iphone, iPad), and on my TV using X1 box, but fails using the browser software with the same "Sign out" TVAPP-00170 error you are seeing. The problem just started happening the other day.

 

See new posts under the topic "Error TVAPP-00170" dated 3/11/21 and later.

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