Error TVAPP 00281

Also getting ATTEMPTING TO RESUME, WE’ve run into a problem while streaming., please wait while we try again. ⚫️⚫️⚫️

This problem has been an issue for over three months. I’ve tried everything suggested. Don’t think I have much more patience.

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XfinitySeth

Official Employee

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695 Messages

20 days ago

Hey there user_40f7f0 👋 I definitely understand how annoying app issues can be, especially when it's interrupting something I'm trying to watch, but I appreciate you taking the time to come to our community for support, and you're in the best place for it! Can you start by letting me know what devices you're primarily using Xfinity Stream on, and if this issue has been persistent for you across multiple devices?

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user_40f7f0

Visitor

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4 Messages

Samsung TV. Same one I’ve been using with no issues before Sept. with Xfinity for two years.

Still having issues, after chat texting Xfinity agent yesterday.

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19 days ago

0

XfinityAngie

Official Employee

•

2.2K Messages

user_40f7f0, Let's take a closer look at your account and run through some troubleshooting.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

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user_2tvrx1

Visitor

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1 Message

2 hours ago

I agree. I'm having the same issue, chatted with AI, read the forums, tried everything suggested with no luck and all while paying a premium price for a service that will not function properly.

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Xfinity Stream Website

user_40f7f0

Error TVAPP 00281

XfinitySeth

user_40f7f0

XfinityAngie

user_2tvrx1

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