Hello @user_etfzg8, thanks for reaching out for help.
To better assist, we will need some additional information on the error you are getting. Is this on a TV box, or via the Xfinity stream app? If the Stream App, what type of device are you using to stream from, and have you tested multiple devices to see if the error is consistent across more than one type of device?
Hello there @user_c50bc9! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to express your concerns with your service. No worries! You have reached out to the right team, and we are going to get things squared away for you. Are you able to confirm that you are using the most up to date versions of the app as well as the operating system you're accessing the app with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRyanE
Official Employee
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1.1K Messages
9 months ago
Hello @user_etfzg8, thanks for reaching out for help.
To better assist, we will need some additional information on the error you are getting. Is this on a TV box, or via the Xfinity stream app? If the Stream App, what type of device are you using to stream from, and have you tested multiple devices to see if the error is consistent across more than one type of device?
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user_c50bc9
Visitor
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3 Messages
7 months ago
error 00116
roku will not play video Xfinity stream
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