Monday, January 22nd, 2024 11:29 PM

Error message 00116

Can't watch any programs

Official Employee


1.1K Messages

6 months ago

Hello @user_etfzg8, thanks for reaching out for help. 

To better assist, we will need some additional information on the error you are getting. Is this on a TV box, or via the Xfinity stream app? If the Stream App, what type of device are you using to stream from, and have you tested multiple devices to see if the error is consistent across more than one type of device? 



3 Messages

4 months ago

error 00116

roku will not play video Xfinity stream

Official Employee


1.7K Messages

Hello there @user_c50bc9!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to express your concerns with your service.  No worries!  You have reached out to the right team, and we are going to get things squared away for you.  Are you able to confirm that you are using the most up to date versions of the app as well as the operating system you're accessing the app with?

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