Hey @Codycubrus1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the error on your Xfinity Stream app. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
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DreamSayerZ
Problem Solver
•
840 Messages
2 days ago
@Codycubrus1 Have you tried everything listed below?
1. Sign out of the Xfinity Stream App, then log back in.
2. Delete the Stream App, then re-install it. This will require you to sign in again.
3. Perform a Modem Refresh using the Xfinity App. If you have X1 cable boxes, a System refresh on the main cable box is also recommended.
4. If using on a TV, unplug the TV for a minute, and plug back in.
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