Hey @Codyc1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the error on your Xfinity Stream app. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I had an xfinity technician come to my house, he couldn't get it to work, and says it's a known issue with Samsung smart tvs..so after a week of paying for the service, I still don't have the channels I am paying for. It would have been nice for the salesperson signing me up for this service..would have said..except if you have a Samsung smart TV, it won't work. Which is crazy, since about half of the country probably has a a Samsung. The workaround is for me to buy a roku, or smartstick, but no offer to get credit for that. Now I've spent 3 days, trying to get any help on the 1 800 line, but it says my modem is being restarted..so they end the call, and say someone will contact me. The modem is not being restarted..our internet has been up and running all along. Xfinity support is ridiculous as I'm never able to get a hold of a live person to help me. Shopping for other internet solutions other than Xfinity..I'm done.
Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. We can easily dive in to help get this sorted out, and most likely bring you into a private chat to isolate what is impacting things.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
DreamSayerZ
Problem Solver
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887 Messages
2 months ago
@Codyc1 Have you tried everything listed below?
1. Sign out of the Xfinity Stream App, then log back in.
2. Delete the Stream App, then re-install it. This will require you to sign in again.
3. Perform a Modem Refresh using the Xfinity App. If you have X1 cable boxes, a System refresh on the main cable box is also recommended.
4. If using on a TV, unplug the TV for a minute, and plug back in.
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Codyc1
Visitor
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3 Messages
2 months ago
I had an xfinity technician come to my house, he couldn't get it to work, and says it's a known issue with Samsung smart tvs..so after a week of paying for the service, I still don't have the channels I am paying for. It would have been nice for the salesperson signing me up for this service..would have said..except if you have a Samsung smart TV, it won't work. Which is crazy, since about half of the country probably has a a Samsung. The workaround is for me to buy a roku, or smartstick, but no offer to get credit for that. Now I've spent 3 days, trying to get any help on the 1 800 line, but it says my modem is being restarted..so they end the call, and say someone will contact me. The modem is not being restarted..our internet has been up and running all along. Xfinity support is ridiculous as I'm never able to get a hold of a live person to help me. Shopping for other internet solutions other than Xfinity..I'm done.
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