elenamatsis5423's profile

New Poster

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1 Message

Mon, Nov 4, 2019 9:00 PM

Error Code ftde.xact.3321.1107296356 - Streaming

Hi, I cannot stream on my computer and get the above error code.  I can stream on my phone.  I have talked to Xfinity twice and the problem has not been fixed.  I also looked at Community articles and tried removing privacy settings on my browser (Chrome) to no avail.  Help?

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Frequent Visitor

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8 Messages

2 y ago


@elenamatsis5423 wrote:

Hi, I cannot stream on my computer and get the above error code.  I can stream on my phone.  I have talked to Xfinity twice and the problem has not been fixed.  I also looked at Community articles and tried removing privacy settings on my browser (Chrome) to no avail.  Help?


I am having the same problem on Edge and Firefox. I also can stream on my iphone.

Administrator

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4.3K Messages

2 y ago

**Update 12/12/2019**

 

With the recent release of Chrome 79 we have verified that we can no longer replicate this issue. In the coming week, all impacted users should start to see this resolved. In order to facilitate this fix, we recommend waiting until your Chrome version updates or manually performing the update yourself. For additional information on how to update your Chrome version, see here: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

 

Thank you again for your continued patience as we worked to resolve this. 

 

 

**Original Message 11/05/2019**

 

All,

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

 

Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please note, not all web browsers/devices support the Xfinity Stream website. 

New Poster

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2 Messages

2 y ago

This is not a Chrome-specific problem on Windows10. It happens on Edge and on Firefox. It's been happening for weeks, at least. What is the point of having a streaming service that simply doesn't work? 

New Poster

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2 Messages

2 y ago

Win10 wireless. I've had it fail on a wired connection as well. This morning, it's working, so the problem seems to be intermittent.

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