@user_n95i8f There are several ways to return equipment. You can visit the Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return. Package up the equipment and hand it to your local UPS driver or schedule a pick up with UPS. Please be aware UPS may charge a fee for at-home pickup service. You can also drop it off at your nearest XFINITY Retail location. Visit https://www.xfinity.com/local/store-offers to find the nearest location along with the store hours. Or, you can take it to your local UPS store and they will box it up and return it for you. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
Hi there, @user_n95i8f! Thanks for reaching out to us here on the Community Forum. If you're looking to eliminate the TV box, but keep video service, you could return it to an XFINITY Store and go full streaming with the XFINITY Stream App on your smart devices. Is this what you were looking to do?
DreamSayerZ
Problem Solver
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772 Messages
3 days ago
@user_n95i8f There are several ways to return equipment. You can visit the Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return. Package up the equipment and hand it to your local UPS driver or schedule a pick up with UPS. Please be aware UPS may charge a fee for at-home pickup service. You can also drop it off at your nearest XFINITY Retail location. Visit https://www.xfinity.com/local/store-offers to find the nearest location along with the store hours. Or, you can take it to your local UPS store and they will box it up and return it for you. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.
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XfinityFrank
Official Employee
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1.4K Messages
1 day ago
Hi there, @user_n95i8f! Thanks for reaching out to us here on the Community Forum. If you're looking to eliminate the TV box, but keep video service, you could return it to an XFINITY Store and go full streaming with the XFINITY Stream App on your smart devices. Is this what you were looking to do?
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