Visitor
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2 Messages
Dvr
Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for over a year or two. I don't find that to be fair, why is it decided by someone else what my wife and I are allowed to watch? We recorded it for a reason and then it disappears? The worst was I had the godfather saga in its true Canon form which you cannot get anymore and that was erased years ago without my knowledge or approval. These things just don't seem to be fair and I wish that Xfinity would stop doing this
XfinityJustinM
Official Employee
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825 Messages
4 hours ago
The DVR has come in handy for me when I don't feel like pulling out my DVD player to catch some of my favorite shows, so I understand your frustration here. Losing those hard to find shows becomes quite inconvenient, @user_x2otr1. The DVR automatically erases programs when space is needed. It deletes the oldest recordings first. However, you can change the recording option to save for 1 Year. The most recent recordings replace older recordings when nearing capacity unless the older recordings are marked as for 1 Year. If your DVR storage is full of marked for 1 Year recordings, you have to delete a recording to record a new one. How are you looking on DVR storage space?
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