Visitor
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2 Messages
DVR on Xfinity stream compared to my DVR
I’m seeing limited recordings on my Xfinity stream as opposed to what shows on the DVR and it seems to be getting worse on the Xfinity stream. I read something about the storage on my DVR but since the Internet goes down I can’t watch any recordings it would seem that everything that’s on the DVR is actually in the cloud. What’s going on?
XfinityJanelle
Official Employee
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1.3K Messages
1 month ago
Hey @user_7bd249 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the DVR recordings. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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