Hello @user_be48c7! Thank you for sending us a message about your internet issues. I rely on my internet service for everything, so I would be concerned and reaching out as well. Have you checked the connections to ensure they're all tight, and is there a splitter being used would be able to bypass it to see if there is any improvement please?
Having this issue as well --- connections are good and no issues once the box is green but it continuously drops and flashes despite refreshes. --- I didn't see a resolution for this posting --- anything further to resolve the issue?
Hello @user_a41f83, thank you for bringing this to our attention! That is definitely not what we want to hear that your connection keeps dropping. Do you notice this on just a wireless connection or do you see this issue on an ethernet connection as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there @user_3c97bf, and thank you for posting to share your experience. I'd be happy to take a deeper look into this. I've received your private message and will be reaching out shortly.
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_be48c7! Thank you for sending us a message about your internet issues. I rely on my internet service for everything, so I would be concerned and reaching out as well. Have you checked the connections to ensure they're all tight, and is there a splitter being used would be able to bypass it to see if there is any improvement please?
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user_28f367
Visitor
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1 Message
3 years ago
Having this issue as well --- connections are good and no issues once the box is green but it continuously drops and flashes despite refreshes. --- I didn't see a resolution for this posting --- anything further to resolve the issue?
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user_a41f83
Visitor
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1 Message
3 years ago
I am having the same problem. Box drops the signal for seconds to minutes
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