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user_zjuk8i
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2 Messages

Wednesday, April 22nd, 2026 2:14 AM

disney hulu activation issue - called 5 times no resolution

Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. they directed me to go to a Xfinity store and they can't do anything either. Help.

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8 hours ago

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XfinityJeniece

Official Employee

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4K Messages

15 days ago

Hey there, @user_zjuk8i, thanks for reaching out through Xfinity Forums regarding your activation issues. Do you still have this same issue? We want to ensure that your Disney and Hulu streaming services are working for you! What troubleshooting steps have you tried already?

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user_zjuk8i

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Still have not been able to activate. I’ve called support 5 times. Talked directly to Disney. Went to an Xfinity store. No one knows what to do. 

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14 days ago

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XfinityKassie

Official Employee

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2.5K Messages

 

user_zjuk8i Thank you for the update. I'd be happy to get you in the right direction for getting your activation completed. Please send us a Direct Message with your name and service address. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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14 days ago

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user_rok8xg

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1 Message

8 hours ago

Same problem for over 2 weeks. I am paying for it but cant get it to activate. The page that the activation button takes you too says now hit "activate Disney +" and you will be taking to their site to finish but that button does not work. I have called 4 times and chatted about it at least 5 times not resolution at all.

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