disney hulu activation issue - called 5 times no resolution

Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. they directed me to go to a Xfinity store and they can't do anything either. Help.