Visitor
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1 Message
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu?
I've tried calling Xfinity's customer service who sent me into a store who sent me to Disney who sent me back to Xfinity. Everyone just keeps sending me in circles to get this activated and it's been close to 2 months already.
user_y21noz
Visitor
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2 Messages
25 days ago
This is a real problem, I have been "subscribed" for over 6 weeks and it has been a combination of "activate" button won't work; I try multiple devices: laptop with different browsers, phone, tablet, just about everything you can think of. Clear the cache, and the activate button still doesn't work. Then, there was a period of time the button finally did work, and I got similar message as this person ("You are attempting to activate an offer for a subscription through a third party partner."). No one at Disney really knew exactly what the underlying cause was either.
The length of time these problems have persisted, either separately - so even if some of it is completely a Disney problem to solve from a technical standpoint - or together - which I would think there is at least some financial incentive for Xfinity to push-back on Disney to stay on top of this - is just entirely too long and unacceptable
Please, please fix this ASAP as this seems to be an ongoing issue
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XfinityJohnG
Official Employee
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2.8K Messages
25 days ago
Thank you for reaching out to our team. I will be happy to look further into that from here. Did you receive an activation email, or are you trying to activate that through the https://www.xfinity.com/yoursubscriptions site?
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user_8gboeu
Visitor
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1 Message
21 days ago
This whole bundle thing is a mess! Way back when I chose the 2 GIG plan cause I am a gamer for @130 a month. I recently found out that the 2 gig plan I was already on, now includes a ESPN, Disney and Hulu but does not apply to me since the bundle was added to the package AFTER I purchased it. I'm in what Xfinity calls a legacy system and cannot get the bundle (even though I'm paying the advertised $130) unless I pay and extra $30 a month to upgrade to the bundle. The bundle is only $11.99!!!! [Edited: "Profanity"]
(edited)
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